Enrollment Systems Specialist

Responsibilities

• Support key external strategic partnerships with insurtech vendors, enrollment, and fulfillment firms, focusing on platform strategy and performance.
• Serve as the primary contact for sales, brokers, and enrollment system partners, overseeing the configuration and testing of the voluntary benefit enrollment systems.
• Ensure enrollment data files are accurately formatted, complete, and submitted promptly to internal and external parties/systems.
• Support and partner with internal relationship owners within the Chubb organization.
• Lead or participate in enhancements to the enrollment platform(s), including adding new product lines, updating enrollment file configurations and improving overall system functionality.
• Collaborate with the internal finance team to maintain efficient billing process flows and coordinate with external partners to resolve any billing discrepancies.

Qualifications

• Proven experience-building cases on the Employee Navigator enrollment platform (required).
• Proven experience building cases on other enrollment platforms; including but not limited to ADP, Alight, Bswift, Fidelity, Selerix, Workday (preferred).
• Experience with system testing and test script creation.
• Solid time management and organization.
• Must be self-motivated and results oriented.
• Able to thrive in a fast-paced, challenging, and collaborative sales-driven environment.
• Excellent interpersonal skills, ability to develop strong working relationships with other departments, clients, and external vendors.
• Ability to display and use excellent discretion and judgment and must be able to maintain confidential information.
• Exceptional at customer service, critical thinking, decision-making and problem-solving.
• An excellent written and verbal communicator.
• Strong attention to detail and data analytics (Qlik experience preferred).
• Strong MS Office suite knowledge.

Required Education And Experience

• Bachelor’s Degree in Business Administration or a related field.
• 5+ years of enrollment/benefit administration industry experience.
• 5+ years of insurance experience, with an in-depth knowledge of insurance administration practices, benefit administration and enrollment lifecycle.
• Excellent project management experience with demonstrated end-to-end results.

Pay

The pay range for the role is $73,000 to $107,000. The specific offer will depend on an applicant’s skills and other factors.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.