Jobs · Information Technology · Massachusetts

Enrollment Systems Specialist

College of the Holy Cross · Worcester, MA · 2 wk ago
Information Technology$66k–$71k/yrFull-time

Major Areas of Responsibility

  • PowerFAIDS Administration and Optimization
  • Troubleshoot PowerFAIDS issues, test system upgrades, and provide technical support to end users
  • Run and review queries to identify and resolve anomalies in financial aid data
  • Brainstorm ways to leverage PowerFAIDS to further improve financial aid processes for students and staff alike
  • Oversee batch importing/exporting of federal data (COD) and institutional application data (College Board)
  • Manage document imaging to ensure proper flow and routing of financial aid documents
  • Stay up to date with the latest news, versions, and release notes for PowerFAIDS
  • Workday Student Implementation and Integration
  • Serve as a primary Financial Aid Office contributor to the College's Workday Student implementation
  • Lead the design, testing, and documentation of financial aid data integrations between PowerFAIDS and Workday Student
  • Collaborate with ITS, Workday project teams, and functional stakeholders to ensure financial aid business processes are accurately reflected in system configuration
  • Maintain and support ongoing data integration between PowerFAIDS and PeopleSoft Campus Solutions during the transition period
  • Cross-Departmental Systems & Integration
  • Serve as the primary technology liaison between the Financial Aid Office and other college departments, including ITS, the Registrar, and the Bursar
  • Maintain back-end integrations between PowerFAIDS and Slate. This work is expected to grow in scope following the Workday Student launch to include more Slate development work.
  • Work with technical relationship managers and application developers to propose and implement new or improved business process designs
  • Following the Workday Student launch, take on expanded and increasingly prominent responsibilities across enrollment systems, including Workday and Slate, with a particular focus on Slate Data Management and Reporting
  • Run fund disbursement processes, monitor student accounts, and maintain records
  • Audit and reconcile financial aid accounts for accuracy
  • Create custom reports and data extracts to satisfy federal, state, and institutional requirements
  • Manage the use of technology across the Financial Aid Office, including PeopleSoft, Workday, IDOC, Google Workspace, and more

Documentation and Training

  • Create and maintain detailed process documentation and training materials for both technical staff and end users
  • Oversee testing, documentation, and training for new system implementations, updates, and process changes

Minimum Qualifications

  • Bachelor's degree from an accredited college or university required
  • Minimum three years of professional IT systems experience or technical financial aid administration
  • Expertise in PowerFAIDS required, including packaging, selection sets, and QC rules
  • Experience with Workday and/or PeopleSoft Campus Solutions preferred
  • Strong knowledge of SQL, scripting, and/or API development
  • Solid understanding of financial aid regulations (e.g.: Pell Grants, federal loans)
  • Experience with a relational CRM database preferred
  • Expertise in query development and data analysis

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