Enrollment Systems Specialist
College of the Holy Cross · Worcester, MA · 2 wk ago
Information Technology$66k–$71k/yrFull-time
Major Areas of Responsibility
- PowerFAIDS Administration and Optimization
- Troubleshoot PowerFAIDS issues, test system upgrades, and provide technical support to end users
- Run and review queries to identify and resolve anomalies in financial aid data
- Brainstorm ways to leverage PowerFAIDS to further improve financial aid processes for students and staff alike
- Oversee batch importing/exporting of federal data (COD) and institutional application data (College Board)
- Manage document imaging to ensure proper flow and routing of financial aid documents
- Stay up to date with the latest news, versions, and release notes for PowerFAIDS
- Workday Student Implementation and Integration
- Serve as a primary Financial Aid Office contributor to the College's Workday Student implementation
- Lead the design, testing, and documentation of financial aid data integrations between PowerFAIDS and Workday Student
- Collaborate with ITS, Workday project teams, and functional stakeholders to ensure financial aid business processes are accurately reflected in system configuration
- Maintain and support ongoing data integration between PowerFAIDS and PeopleSoft Campus Solutions during the transition period
- Cross-Departmental Systems & Integration
- Serve as the primary technology liaison between the Financial Aid Office and other college departments, including ITS, the Registrar, and the Bursar
- Maintain back-end integrations between PowerFAIDS and Slate. This work is expected to grow in scope following the Workday Student launch to include more Slate development work.
- Work with technical relationship managers and application developers to propose and implement new or improved business process designs
- Following the Workday Student launch, take on expanded and increasingly prominent responsibilities across enrollment systems, including Workday and Slate, with a particular focus on Slate Data Management and Reporting
- Run fund disbursement processes, monitor student accounts, and maintain records
- Audit and reconcile financial aid accounts for accuracy
- Create custom reports and data extracts to satisfy federal, state, and institutional requirements
- Manage the use of technology across the Financial Aid Office, including PeopleSoft, Workday, IDOC, Google Workspace, and more
Documentation and Training
- Create and maintain detailed process documentation and training materials for both technical staff and end users
- Oversee testing, documentation, and training for new system implementations, updates, and process changes
Minimum Qualifications
- Bachelor's degree from an accredited college or university required
- Minimum three years of professional IT systems experience or technical financial aid administration
- Expertise in PowerFAIDS required, including packaging, selection sets, and QC rules
- Experience with Workday and/or PeopleSoft Campus Solutions preferred
- Strong knowledge of SQL, scripting, and/or API development
- Solid understanding of financial aid regulations (e.g.: Pell Grants, federal loans)
- Experience with a relational CRM database preferred
- Expertise in query development and data analysis