Enrollment Specialist - Southern California

Location: Onsite in Southern California – multiple opportunities in Los Angeles, Orange County, Inland Empire, San Diego. Candidates must reside in or near the designated hiring location. Reliable transportation, including a vehicle, is required for travel, which may constitute up to 75% of the role.

About the role

We are seeking Enrollment Specialist professionals to serve as on-site representatives during open enrollment, wellness, and new employee orientation events. In this role, you will partner with Account Managers to educate employees, members, and prospective members about products, services, and their value. This position is responsible for attending employer, community, and open enrollment events on an on-call basis, delivering formal presentations, and serving as an informational resource for sales and account management teams.

Responsibilities

• Collaborate cross-functionally to solve business problems, escalate risks, and communicate progress.
• Contribute to a positive customer experience by building and leveraging relationships with brokers, channels, and customers.
• Facilitate the enrollment and implementation process by conducting local and regional enrollment meetings.
• Serve as an advocate for customer needs during the membership enrollment and implementation process.
• Support the overall implementation or renewal of health plan membership, including research, presentation, and reporting.
• Resolve customer questions and concerns about benefits and services.

Requirements

• Education: GED/HSD required.
• Experience: A minimum of five (5) years of experience in marketing, business development, managing business-to-business relationships, health industry, or health plan enrollment. Two (2) years of experience in marketing, business development, or managing business-to-business relationships OR a minimum of five (5) years of experience in a directly related field.
• Technical Skills: Foundational computer skills, including proficiency with Microsoft Outlook, Teams, Word, Excel, and PowerPoint. Experience with navigating web-based applications and managing electronic files is also required.
• Certifications: An Accident and Health Insurance License is required.

Preferred Qualifications

• Two (2) years of experience in the health insurance industry.
• Two (2) years of experience in health plan enrollment or a directly related field.
• Spanish fluency is preferred for select opportunities.
• A Bachelor's degree in Marketing, Finance, Business Administration, or a related field.

Schedule

The work schedule is typically Monday through Friday, 8 AM to 5 PM, with occasional evenings, early mornings, and weekends based on business needs.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and access to a certified Career Coach.