Enrollment Specialist (KS)

About the role

The Enrollment Specialist at GT Independence provides face-to-face personal service to consumers, their circle of support, and host agencies in the state of Kansas. This is a remote position, and daily travel may be required.

Responsibilities

• Completes intake forms using an iPad and prepares change of address records, and issues service discontinuance orders.
• Confers with customers in person and by telephone in order to provide information about services.
• Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Communicates with family members to assist them in understanding, dealing with, and supporting consumers with respect to the Self Determination process.
• Identifies opportunities to add to or improve our service offerings.
• Maintains confidentiality of records relating to consumers.
• Upholds mission and values.

Requirements

• Degree in Business, Human Services, Marketing/Communication or comparable experience and education.
• Will consider candidates with experience relevant to position.

Qualifications

• Self-motivated and able to work independently.
• Strong communication skills, both verbal and written.
• Ability to handle confidential information with discretion.
• Excellent organizational and problem-solving skills.

Skills

• Customer service skills.
• Effective communication skills.
• Attention to detail.
• Ability to work in a fast-paced environment.

Benefits

• Flexible paid time off.
• Competitive wages & benefits.
• Meaningful opportunities for professional growth.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible to accommodate the needs of the role and the candidate.