Enrollment Specialist

Employment Type: Full time
Shift: Monday through Friday, 8:00 AM – 5:00 PM
Sign-on bonus: $7,500

About the role

We are seeking a compassionate, detail-oriented, and relationship-driven Enrollment Specialist to support seniors and families through the enrollment process for our PACE program. As an Enrollment Specialist, you will guide prospective participants and families through every step of enrollment—from initial interest through successful program admission.

Responsibilities

• Serve as primary point of contact for prospective participants and families during enrollment
• Educate families on PACE services, eligibility, and benefits
• Guide applicants through enrollment paperwork and required documentation
• Coordinate assessments, appointments, and intake processes
• Track leads, referrals, and enrollment pipeline activity
• Collaborate with community liaisons, clinical teams, and operations staff
• Maintain accurate records in CRM and enrollment systems
• Ensure a smooth and positive enrollment experience for participants and families

Requirements

• 2+ years of experience in health care sales, enrollment, admissions, healthcare coordination, or intake experience
• Experience in healthcare, senior services, managed care, or PACE preferred
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Ability to explain complex information in a clear, compassionate way
• Detail-oriented with strong follow-through
• Valid driver’s license and reliable transportation
• Comfortable assisting seniors with the process in their homes

Benefits

• Competitive salary + incentive opportunities
• Mission-driven work serving seniors
• Collaborative and supportive team environment
• Opportunity to make a meaningful impact daily