Enrollment Specialist

About the role

As an Enrollment Specialist, you will play a vital part in supporting daily operations by managing administrative tasks and ensuring the timely and accurate processing of applications.

Responsibilities

• Monitor and respond promptly to inquiries via Slack chat to address issues raised by the sales team.
• Aid in converting files and ensure successful document delivery by communicating with current and potential clients via phone, SMS, and email communication.
• Provide exceptional customer service via chat and phone to resolve problems related to phones, files, or backend systems.
• Collaborate with IT, affiliates, and other departments to troubleshoot and resolve issues efficiently.
• Maintain accurate records of support requests and resolutions to ensure seamless communication and follow-up.
• Collaborate with sales agents to identify recurring issues and recommend process improvements.
• Ensure all support requests are handled professionally, promptly, and with a customer-first attitude.

Requirements

• Proven experience in a customer service role, with a focus on chat and phone support.
• Experience supporting a sales team, preferably in a fast-paced environment.
• Strong troubleshooting skills and the ability to resolve technical issues effectively.
• Experience in the debt settlement industry.
• Bilingual (English and Spanish) preferred to support our diverse team and client base.
• Excellent communication skills (verbal and written).
• Ability to multitask, prioritize, and stay organized in a high-pressure environment.
• Proficient in using Salesforce, Slack, CRM systems, and other collaboration tools.

Qualifications

• Competitive Salary
• Professional growth
• Health insurance
• Vision & dental insurance
• Paid time off
• A collaborative and innovative work environment.
• Opportunities for professional growth and development.

Benefits

• None specified

Schedule

• Not specified

Skills

• Customer service
• Technical troubleshooting
• Debt settlement
• Communication
• Collaboration
• IT support

Pay

• Not specified

Benefits

• None specified