ENROLLMENT SPECIALIST

About the Role

The Supportive Programs and Initiatives' (SPI) Fair Fares Program Division is a Mayoral initiative to subsidize NYCT fares, providing accessible discounts for NYCT subways and eligible local bus service to low-income families who receive Cash Assistance, Supplemental Nutritional Assistance Program benefits, or live at or below the federal poverty line.

Working under the direction of the Enrollment Specialist Supervisor for Fair Fares, the Enrollment Specialist will enroll consumers at walk-in locations throughout New York City. This role involves handling highly sensitive documents, requiring confidentiality and discretion.

Responsibilities

• Verify and enroll participant referrals daily: in-person, electronically, and/or telephonically.
• Review consumers’ documents for completeness and ensure they have all necessary paperwork and documentation required to complete the Fair Fares application process.
• Authenticate official documentation while maintaining the highest level of confidentiality and discretion.
• Undergo mandatory specialized training in reviewing and authenticating official documentation.
• Review the Fair Fares database throughout the day to ensure all program consents are signed.
• Navigate the enrollment database, scan authenticated official documents, and accurately enter demographic and relevant consumer information.
• Finalize and submit complete Fair Fares applications, ensuring all necessary documents and information are obtained.
• Notify consumers of missing documentation and direct them to return the required information according to program procedures.
• Inform consumers about how to obtain official documents from local, state, and/or federal sources for complete applications.
• Respond to consumer questions and concerns in a timely manner.
• Coordinate communication around site-specific issues under supervisor direction, including creating, organizing, scheduling, and presenting information to community audiences via public speaking, flyers, brochures, and other mediums.
• Facilitate communications at various locations throughout the five boroughs to support consumers in the Fair Fares enrollment process and ensure adequate personnel coverage.

Requirements

• High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties described; or equivalent education and/or experience.

Schedule

Monday – Friday; 9:00 AM - 5:00 PM.

Additional Information

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website.