Enrollment Specialist

Responsibilities

• Reviews submitted enrollment requests assigned via the enrollment queues.
• Processes according to established productivity goals while maintaining established quality goals.
• Takes initiative to check questions or unusual situations with management in accordance with established guidelines.
• Ensures thorough and timely completion of requests for additions, changes and terminations to subscriber and dependent records.
• Notifies the Supervisor of trends that will impact internal and external customers.
• Must be able to work required extra hours as dictated by business needs.
• Performs other duties as assigned.

Qualifications

Education: High School Diploma or College Degree preferred.

Experience: Minimum 3 years of experience in the health insurance industry, with a combined focus on production and quality. College degree in lieu of experience will be considered.

Knowledge, Skills, Abilities: Demonstrated ability to deal effectively with others and have a willingness to be a team player; demonstrated ability to communicate via email; familiarity with data processing and the ability to work with documented policies and procedures; experience with Health Rules/Proof, Advantasure, One Hub, SNOW, Excel, Word, SharePoint or system logs productivity; must have an Android or iOS device compatible with the free Microsoft Authenticator app.