Enrollment Specialist
Daymark Health is a value‑based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark’s comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom‑focused support, behavioral health care, and social resources. Combined with evidence‑based health interventions and a hybrid in‑person + virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans – and setting a new standard in cancer care. Daymark’s groundbreaking approach is led by CEO Dr. Justin Bekelman, a pioneer in transforming cancer care, alongside some of the nation’s foremost leaders in oncology and value‑based care. Daymark Health is backed by Maverick Ventures, Yosemite, Oncology Ventures, Healthier Capital, Blue Venture Fund, and Healthcare Foundry.
About the role
As an Enrollment Specialist, you will be a frontline ambassador for Daymark Health—building trust with healthcare providers, enrolling new patients, and helping individuals access compassionate, team‑based care. You’ll spend time over the phones in our office introducing our services to potential patients, supporting patient referrals and enrollment, and delivering an exceptional first experience to those joining Daymark’s program.
Responsibilities
- Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s services and support.
- Guide patients through our enrollment process, surfacing goals and concerns to help tailor support.
- Respond to inbound communications, triage requests, and ensure patients are connected to the right team members.
- Obtain patient consent, complete enrollment surveys, and escalate urgent needs to our clinical teams.
- Share feedback with internal teams based on patient and provider needs, referral trends, and barriers to access.
- Work a structured schedule with coverage to ensure patient access.
- Become a go‑to resource for both patients and providers, known for professionalism, warmth, and follow‑through.
- Contribute to improvements in our enrollment process and patient experience by identifying gaps and opportunities.
- Hit daily, weekly, and monthly enrollment goals while ensuring a great patient experience.
- Pass regular call audits for compliance and quality.