Enrollment Specialist

About the role

As an Enrollment Specialist, you will be a frontline ambassador for Daymark Health—building trust with healthcare providers, enrolling new patients, and helping individuals access compassionate, team-based care. You’ll spend time over the phones in our office introducing our services to potential patients, supporting patient referrals and enrollment, and delivering an exceptional first experience to those joining Daymark’s program.

Location: This role is fully remote but candidates must be based within Southern California.

Responsibilities

• Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s services and support.
• Guide patients through our enrollment process, surfacing goals and concerns to help tailor support.
• Respond to inbound communications, triage requests, and ensure patients are connected to the right team members.
• Obtain patient consent, complete enrollment surveys, and escalate urgent needs to our clinical teams.
• Share feedback with internal teams based on patient and provider needs, referral trends, and barriers to access.
• Work a structured schedule with coverage to ensure patient access.

What Success Looks Like in 3 Months: You’ve become a go‑to resource for both patients and providers, known for your professionalism, warmth, and follow‑through; you’ve contributed to improvements in our enrollment process and patient experience by identifying gaps and opportunities; you’re hitting your daily, weekly, and monthly enrollment goals while ensuring a great patient experience; you’re passing regular call audits for compliance and quality.

Requirements

• Sales/Enrollment experience – 3+ years in an enrollment, patient outreach, call center, or SDR role with high phone volume, motivated to help patients access better care and hit enrollment targets.
• Relational & Empathetic – able to build trust quickly and genuinely with providers and patients, leading with curiosity, empathy, and clarity.
• Organized & Proactive – takes initiative, stays on top of details, and brings structure to dynamic or ambiguous situations.
• Excited about Startups – comfortable with frequent change and able to make a big impact.
• Strong Communicator – writes and speaks clearly and professionally, tailoring communication to audience and situation.
• Tech‑Savvy – documented experience with CRM such as Salesforce, and proficiency with Slack, Salesforce, Zoom, Google Suite, and EHRs; adapts easily to new systems and workflows.
• Bilingual – fluency in multiple languages is a plus (not required).

Pay

Compensation: This role will be compensated with a base + commission structure. We anticipate the base to be approximately $60,000 to $70,000 (depending on location & experience) with an opportunity for a $10,000‑$15,000 commission, should you hit performance and enrollment targets.

Schedule

Hours for the role are Mon‑Fri, 8:30 AM to 5 PM Eastern with flexibility for evening or weekend coverage.