Enrollment Bursar Manager (HEA) - Office of the Bursar

About the role

The Deputy Bursar reports to the Bursar Director and supports the operational management of the Office of the Bursar. This position assists in overseeing the administration of student accounts and ensures the accurate billing, collection, and reconciliation of tuition and fee payments in accordance with College and University policies.

Responsibilities

• Administer College and University policy regarding the collection of tuition and fees.
• Supports the development and implementation of processes to ensure the prompt billing and timely collection of payments due to the College for tuition and fees, financial aid, third party payments, tuition waivers, and miscellaneous business transactions.
• Oversee all outreach to students regarding tuition account billing, and collections.
• Audit and analyze financial accounting reports and maintain accurate records, compile data and run appropriate queries in CUNYfirst, and report findings to management.
• Communicate and maintain policies, procedures, and internal controls for the accounting of cash, checks and other payments, and for the deposit of such payments.
• Perform reconciliation and assist in monitoring receivables and improving collections.
• Manage the student payment advisement process and ensure quality service.
• Ensure compliance with College and University Cash Accountability policies regarding the collection and accounting for tuition and fees and manage the full collections process from when students first incur a balance through to collection agency placement.
• Manage and schedule staff and serve as an escalation point for cashiers. Resolve escalated student issues.
• Provide customer service and operational support to all constituents of CCNY in banking, billing, collections, and loans.
• Identify and troubleshoot operational or system processing issues and recommend possible solutions to enhance efficiency.
• Perform other related duties, such as generating productivity reports and other financial documents, as assigned.

Qualifications

• Bachelor’s degree and six years’ related experience required.
• Prior Supervisory Experience preferred.
• Knowledge of federal and state financial regulations, and university policies and procedures.
• Ability to prioritize, plan, organize, and oversee multiple tasks effectively.
• Demonstrated supervision, and leadership skills.
• Some knowledge of Financial Aid regulations.
• Ability to work flexible hours when operational needs require.
• High level of accuracy and attention to detail.