Enrollment and Eligibility Manager

Join Maximus and make a difference in the lives of Kansans. As a trusted partner to government agencies nationwide, Maximus is committed to delivering innovative solutions that improve access to critical services while enhancing the customer experience.

About the role

The Enrollment/Eligibility Manager will lead the planning, implementation, and day-to-day management of enrollment and eligibility operations, ensuring accurate, timely, and compliant service delivery. This role is responsible for overseeing operational performance, leading cross-functional teams, monitoring key performance indicators, and driving continuous process improvement initiatives. The ideal candidate will bring strong leadership, program management, and stakeholder engagement experience, along with a demonstrated ability to deliver results in a fast-paced, customer-focused environment.

This position is contingent upon contract award.

Responsibilities

• Stay updated on Enrollment and Eligibility performance standards, corporate, and project policies.
• Assist and inform staff about these policies and procedures.
• Provide guidance when handling escalated complaints and appeals.
• Identify and resolve employee issues, problems, and concerns.
• Address quality concerns with the Supervisory team regarding application and appeal reviews and corrections.
• Analyze weekly statistics, prepare daily and weekly reports.
• Monitor performance objectives for Enrollment and Eligibility Staff.
• Coach teams, set expectations, conduct performance evaluations, and support career development for assigned staff.
• Assess performance, provide appraisals, and implement corrective actions as needed.
• Evaluate training needs to ensure staff remains current with multiple programs.
• Keep leadership informed on quality, training, policies, procedures, staff issues, and departmental performance.

Requirements

• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
• Must be willing and able to work onsite in Topeka, KS.
• Must be willing and able to accept an offer that is contingent upon award.

Benefits

• Competitive compensation with regular performance-based bonuses.
• Comprehensive insurance coverage including Medical, Dental, Vision, Prescription, and partially funded HSA.
• Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• 401K Retirement Savings plan with company matching.
• Paid Time Off package including UTO, holidays, sick leave, Short and Long Term Disability coverage.
• Employee Assistance Program (EAP) for physical, emotional, and financial wellness.
• Recognition platform for outstanding employee contributions.
• Tuition reimbursement for ongoing education and development.
• Employee perks and discounts.
• Maximus Wellness Program and resources.
• Professional development opportunities including training programs, workshops, and conferences.

Pay

Annual salary range: $65,000 – $75,000.