Enrollment Manager

Global Learning Opportunities (GLO), based in Phoenix, organizes short-term, faculty-led, multi-destination study abroad programs focusing on a range of academic areas designed to provide students with their ‘first business trip abroad’ experience. GLO programs empower individuals to develop global competency using research and experience to determine trends, complexities, and opportunities for business around the world. While we have specialized in international business since our founding in 1976, our expertise has expanded to include area studies, art, communication, history, language, law, political science, and more in both traditional and virtual formats. GLO operates in over 25 countries and has delivered over 700 programs, contributing to the scholastic and personal growth of more than 35,000 alumni.

About the role

This full-time position is based in Phoenix, AZ, with preference given to local applicants. The Enrollment Manager will handle pre-program student advising, recruitment, and support throughout the study abroad process, while serving as the main correspondent with university partners, faculty, and study-abroad offices.

Responsibilities

• Achieve monthly and term enrollment goals for short-term study abroad programs.
• Convert interested students into program participants via phone, text, email, or video conference.
• Travel domestically to partners’ study abroad fairs in the fall and spring.
• Build personalized relationships with students across the U.S. to assess their academic and professional goals and determine program fit.
• Maintain in-depth knowledge of open-enrollment programs to answer student and family questions.
• Meet or exceed daily task goals while providing high-quality advising.
• Use CRM (Monday.com) to manage account information, log activities, and generate reports.
• Become an expert on GLO enrollment policies, university policies, course credit, and tuition; collaborate with 15–20 universities to understand application processes and build faculty relationships.
• Act as a liaison between students, GLO, and their home institutions.
• Manage high-volume outbound and inbound student communications efficiently and independently.
• Assist parents with pre-departure information and address concerns professionally.
• Collaborate with the Seminar Coordinator, Travel Manager, and Program Managers for smooth enrollment processes.
• Coordinate with program alumni ambassador interns at partner universities.
• Advise on financial planning, including scholarships, payment plans, and billing procedures.
• Support additional duties in marketing, operations, outreach, social media, and recruitment.

Requirements

• Passion for international education/travel and helping students achieve their goals.
• Bachelor’s degree.
• Two or more years of experience in student advising, higher education, international education, study abroad, or related fields.
• Travel, study, and/or work experience overseas.
• Experience in student advising, sales, or customer service.
• Strong communication skills (phone, text, email, video conferencing, and in-person).
• Ability to manage high call volumes during peak recruiting periods.
• Highly self-motivated, goal-oriented, and eager to grow within the international higher education community.
• High tolerance for ambiguity and flexibility to adapt to changing priorities.
• Strong time management, initiative, and ability to work with minimal policy guidance.
• Detail-oriented with the ability to accurately communicate program elements and policies.
• Fluent in English (written and oral).

Qualifications (Preferred)

• Competency in one or more foreign languages.
• Graduate degree.
• Experience with GLO seminars.
• Proficiency with Monday.com or similar CRM tools, Microsoft Word, Outlook, and Excel.

Benefits

• Healthcare and dental coverage.
• Matching 401(k) retirement plan.
• Flexible holiday and work schedule.
• IATA travel card and travel opportunities with per diem.

Pay

Salary range: $55,000 – $58,000 (commensurate with experience). Exempt position under FLSA (not eligible for overtime).