Enrollment Analyst

About the role

The role of an Enrollment Analyst involves a combination of technical and client-facing responsibilities. The primary technical duty is to ensure that new aircraft configurations and maintenance programs are correctly entered into CAMP Systems software, which is a platform used for tracking and managing aircraft maintenance and inventory. The role also requires evaluation of data templates and publications to ensure system accuracy to established OEM maintenance programs.

Responsibilities

• Enroll new aircraft onto CAMP application utilizing customer furnished and/or manufacturer furnished documentation, in accordance with CAMP‐OPS‐100, CAMP‐OPS‐110, and the specific aircraft model checklists.
• Implement the inspection/maintenance schedule for assigned aircraft in accordance with regulatory authority requirements, customer requirements, and maintenance documentation.
• Evaluate, analyze, and interpret applicable data, such as ADs, SBs, maintenance logs, etc.
• Quality check enrollments to assess data input, ensuring proper implementation in line with CAMP procedures and customer expectations.
• Review, inspect, and work with the client to implement their specific Maintenance Inspection Program.
• Ensure that customers’ data is updated promptly and accurately.
• Prioritize work based on project timelines and current workload.
• Ensure customer requested changes are reviewed and properly implemented.
• Ensure constant and effective communication is maintained with all stakeholders throughout the enrollment process.
• Review, manage, and update applicable databases at enrollment milestones to ensure accuracy, be notified of changes, and notify others of changes.
• Address telephone calls from customers regarding maintenance program(s).
• Ensure that customers have full knowledge of the web-based applications, its efficiencies, and functionality.

Requirements

• Bachelor’s degree or equivalent combination of education and aviation experience to successfully perform the job.
• A & P license or two (2) to five (5) years of related aircraft experience preferred.
• Prior customer service experience a plus.
• Ability to analyze and interpret data.
• Must possess excellent communication skills, both written and verbal.
• Must possess excellent computer skills (i.e. Word, Excel).