Engineering Program and Account Manager

Position Responsibilities

• Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management.
• Provides the overall program leadership, management, sustainability and growth.
• Identifies seven specific focus areas: Business Development/Sales, Program Staff Management, Program Execution, Technical Performance and Schedule Management, Contract Structure and Pricing, Financial Performance, and Performance Measurement: Customer Relations and Satisfaction.
• Thoroughly assesses customer needs to provide value-added solutions; represents the full spectrum of RTC capabilities and offerings.
• Manages account expectations while executing the program and resolving all issues to yield the highest level of customer satisfaction.
• Balances customer needs, RTC objectives and resources to ensure objectives are aligned.
• Collaborates with internal and external customer teams to define, execute and extend the engineering programs and work orders.
• Introduces service and solutions options to current customers and develops new strategies to meet their needs.
• Expands current customer relations and revenue opportunities through organic growth activities.
• Works with internal and external customer teams to define, execute and extend the engineering programs and work orders.
• Identifies staff member qualification criteria per program skill requirements.
• Collaborates with Recruiter(s) to identify ideal staff fit, and with HR to on and off board staff members.
• Screens and interviews candidates according to customer requirements and budget.
• Identifies the program staff structure to ensure maximum performance.
• Identifies supporting functional staff needs.
• Establishes role and performance expectations and provides continual performance feedback.
• Leads and manages the program team, including coaching team members, resolving conflict, reviewing performance, and initiating corrective actions as needed.
• Affirms the engineering teams comply with standard company policies and procedures; educates, informs, and enforces when needed.
• Evaluates current workflow processes; assists and assures the teams work as efficiently as possible.
• Communicates overall program objectives and long-term vision and strategy with internal and external clients.
• Maintains alignment between multiple customer and company requirements while balancing multiple roles and priorities.
• Ensures timely and clear communication of decisions and recommendations.
• Focuses on reliability, cost, schedule, and adequacy of systems, procedures, and people for both short-term and long-term success.
• Addresses business challenges and identifies continual improvement opportunities.
• Drives data-based decision-making throughout the program.
• Assesses program risks and develops strategies for dealing with potential and identified risks.
• Affirms process flows on a continuous basis and makes adequate recommendations for improvements.
• Ensures all quality requirements for the customer and regulatory agencies are met.
• Manages all program and customer changes and issues.
• Develops and manages program financial pro-forma expectations.
• Controls costs and related timing to maximize program results (client needs and profit).
• Identifies and communicates risks and implements appropriate risk mitigation actions.
• Manages program budgets to conform to policy, and works with the CFO to develop processes for requesting spending.

Position Qualifications and Preferences

• Bachelor’s degree in Engineering, Computer Science, Business, or other technical area.
• Aerospace Industry experience preferred.
• 5 to 10 Years relevant Management experience in a Program Management capacity overseeing projects with 5 or more team members (individual contributors and/or managers).
• 5Y Experience in Full cycle Client Program fulfillment to include Opportunity identification/farming (sales); Order generation; Order fulfillment; Order execution.
• PMP certification a big plus.
• MBA a plus.
• Sharp and professional appearance, demeanor, and communication with clients.
• Self-directed, organized, detail oriented.
• History of strong leadership, deep practical engineering knowledge, and a track record for timely project delivery, project management, cost control, and customer satisfaction.
• Ability to work effectively in a team environment and interface closely with the RTCo staff.
• Knowledge and creativity to the position as well as having the discipline to drive results and follow established processes.
• Motivates when needed and holds staff members accountable.
• Dynamic thinker, identifies risks, and creates & implements solutions.
• Comfortable to be on the phone and be in the presence of Clients, referrals, and industry network connections.
• Open to suggestions and self-improvement; desire to constantly develop skills.
• Perseverance with assigned tasks and projects, stays focused with strong discipline.
• Ability to synthesize and present data to client and management team – providing recommendations and alternate solutions.

About the Company

Real Time Consulting (RTC) exists to partner outstanding engineering talent to support our clients' success. Unsurpassed service is delivered to our clients by upholding responsibility, teamwork, and quality. Our primary commitment is to help our clients. Since 1997, RTC has been protecting and enhancing lives with safe, reliable, innovative solutions, providing full life-cycle design, development, and testing of EMBEDDED ENGINEERING SYSTEMS and SOFTWARE SOLUTIONS with Program Management and Consulting Services. Our employees average 20+ years of versatile and accomplished expertise to our clients, driving continuous innovation forward. Employee's innovative and analytical ideas are cultivated while maintaining the big picture vision in a fast-paced, changing environment. Our corporate values are to Uphold Responsibility, Support People, Promote Teamwork, and Deliver Quality!