Engineering Manager - Lifecycle Services

About the role

The Engineering Manager - Lifecycle Services role is based in our Tinley Park, IL office. You will lead the Central Regional Lifecycle Services activities and the team of customer support engineers who analyze, and address problems associated with the installation, start-up, and operation of sophisticated distributed control systems and sub-systems at customer locations.

Responsibilities

• Lead the engineering and administrative staff at the Central Regional Operations office.
• Provide local customers with system problem resolutions, field services, system startup coverage, system upgrades, small project implementation, project management, and more, to generate business volume growth and customer satisfaction.
• Interface effectively with key customer personnel, building positive relationships and maintaining high levels of customer satisfaction through outstanding performance.
• Perform monthly project cost reviews and implement procedures to improve efficiency.
• Review upgrade, project, and service proposals for accurate content and ensure objectives are being met.
• Supervise and coordinate personnel, equipment, and financial resources to expand the business volume and profitability of the region.
• Work closely with the Aftermarket Sales Team to develop work scope, implement upgrades and service functions, to improve efficiency and promote teamwork in the region and throughout the organization.
• Mentor and coach team members, fostering a psychologically safe and inclusive environment that supports career growth and development.

Requirements

• Bachelor's degree in engineering or related technical field, or equivalent combination of education and experience.
• 7+ years of related experience.

Qualifications

• Willing and able to travel up to 25%.

Skills

• Form teams with diverse strengths to create a mix of styles, perspectives, and experience.
• Build and deliver solutions that meet customer expectations.
• Use financial analysis to generate, evaluate, and act on strategic options and opportunities.
• Orchestrate multiple activities simultaneously to accomplish a goal.

Benefits

At Emerson, we offer competitive salaries, comprehensive benefits, and a supportive workplace culture. Salary range for this role is $90-145K, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

Pay

$90-145K, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

Schedule

Flexible work schedule to accommodate travel requirements.

Contact Information

To learn more about Emerson and this exciting opportunity, please contact: idisability.administrator@emerson.com.