Engineering Manager

Responsibilities

• Lead coordination, delivery and quality assurance of all C&W account services and adherence to the client’s real estate engineering standards of performance and needs.
• Complete understanding of client O&M standards by initiating and adhering to audit & control systems to ensure statutory, policy and contractual commitments are satisfied.
• Maintain effective relationships with key client stakeholders.
• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals.
• Oversee region day-to-day engineering operations to ensure safe, efficient, and reliable facility and infrastructure performance, including HVAC, electrical, plumbing, life safety systems, and building automation.
• Manage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each property.
• Develop and maintain technical proficiency, industry knowledge, and communication skills to provide timely information on all property-specific issues as well as keeping the client informed of important developments and trends in the property and facility management industry.
• Execute and supervise site engineering team for all critical maintenance and projects, including annual, semi preventative maintenance of all MEP critical equipment including Uninterruptible Power Supply (UPS), generator, and HVAC.
• Ensure compliance with client O&M standards, manage internal and external audits.
• Create incident (RESINC) and problem tickets to ensure compliance and tracking.
• Utilize CMMS data to identify trends, root causes, and opportunities for continuous improvement in maintenance and engineering operations.
• Develop and maintain a 12-month strategic calendar for all annual, semi and quarterly maintenance, including key dates (freeze, holiday) and a look ahead progress status for request for change, methods of procedure, and work permits.
• Develop and maintain primary schedules for preventive maintenance, corrective repairs, capital projects, and critical system outages.
• Track work progress, dependencies, and timelines using CMMS or other scheduling tools.
• Forecast resource needs and allocate labor efficiently.
• Manage all operating and project requests for change, including weekly status tracking, vendor availability, operational team coverage (after hours, weekend supervision).
• Lead the creation, review, and approval process for all Method of Procedure (MOP) and SOP documentation related to critical MEP activities.
• Ensure MOPs include clear isolation points, step-by-step procedures, risk assessments, contingency plans, and rollback methods.
• Coordinate with engineering teams, on-site technicians, and clients to validate sequence of operations.
• Conduct pre-task meetings and ensure all stakeholders are aligned prior to work execution.
• Monitor work in the field to confirm adherence to the approved MOP.
• Manage building transitions on/off utility and generator power.
• Manage critical vendor work, ensuring site restoration and business as usual (BAU).
• Lead and coordinate escalations, from initiation to resolution.
• Manage stakeholder coordination, including Facilities Management, IT, Asset Management, and Project teams.
• Build and communicate on all business impacting events.
• Manage and ensure response and report tracking of all building management critical alarms.
• Afford assistance with energy management & sustainability strategies to reduce consumption and operational costs.
• Ensure compliance with energy regulations, sustainability standards, and internal policies.
• Collaborate with cross-functional teams to integrate sustainability into operations and capital planning.
• Track and report sustainability metrics and key performance indicators.
• Ensure compliance with all applicable EH&S laws, regulations, and organizational policies, promote a strong safety culture through leadership, communication, and accountability.
• Support and where appropriate lead risk assessments, safety audits, and incident investigations; implement corrective actions.
• Coordinate with C&W EH&S, regulatory agencies, and auditors as required.
• Approve expenditures in accordance with financial policies and delegated authority.
• Support long-term financial planning and resource allocation.
• Evaluate vendor proposals, scopes of work, and service deliverables to ensure alignment with engineering standards and facility requirements.
• Participate, facilitate and negotiate service contracts with outside vendors to achieve balance between performance and cost in compliance with C&W's values, standards and guidelines for business conduct.
• Oversee and enforce compliance with site policies, safety protocols, and access procedures.
• Conduct performance reviews and maintain a preferred vendor list to support quality and continuity.
• Ensure regulatory compliance and effective management of risk and liability for both C&W and client.
• Develop, maintain, and analyze CMMS reports and dashboards related to work orders, preventive maintenance compliance, asset performance, backlog, labor utilization (including overtime management), and downtime.
• Maintain records and documentation required for audits, inspections, and certifications.
• Support regulatory inspections and third-party audits; address findings and implement corrective actions.
• Present technical information clearly, ensuring clients understand risks, alternatives, and contingency measures.
• Maintain accurate records of approvals, revisions, and project documentation.
• Identify training needs for engineering, operations, and EH&S personnel.
• Develop and oversee technical, safety, and compliance training programs.
• Ensure required certifications, licenses, and training records are maintained and current.
• Develop, mentor and coach staff to achieve organizational sustainability and career growth.

Qualifications

• Minimum of 10 years of commercial high-rise, campus environment, and/or facility management experience with at least 6 years in critical system environments.
• Broad commercial real estate and financial background with relevant experience with expertise in all facets of facility/property operation and management, critical systems, people management, vendor management, and capital planning.
• Project/construction management experience desired.
• CMMS/Work Order Management experience.