Engineer II, Global Product Support, AI/ML

About the role

This is an opportunity to become a system-level expert for next-generation ALD tools, working side-by-side with development teams and customers to ensure our technology is built for performance, reliability, and real-world manufacturing success.

Responsibilities

• Act as the system-level technical expert supporting new product development
• Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to deeply understand new platforms
• Influence product designs by providing customer-focused input on serviceability, manufacturability, and preventive maintenance
• Own the first build and test of new products in development labs, identifying issues early and recommending solutions in real time
• Develop and document best-known methods and procedures for service, preventive, and corrective maintenance
• Lead First-in-Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start-up, and production qualification
• Serve as the primary owner of customer issues during Alpha and Beta phases, ensuring rapid resolution and strong customer confidence
• Provide detailed reporting and feedback on field issues to improve product robustness
• Define critical spare parts strategies, ensuring readiness and supportability for new product releases

Requirements

Minimum qualifications:

• Bachelor’s degree in an engineering discipline or 5+ years of hands-on experience with semiconductor equipment
• Strong technical curiosity and the ability to operate at a system level

Preferred qualifications:

• Willingness to travel 25–50%, depending on the product development cycle
• Ability to collaborate across disciplines and communicate effectively with both engineers and customers

Qualifications

Experience with semiconductor equipment and a strong technical background are essential. Candidates should have a bachelor’s degree in an engineering discipline or equivalent experience.

Skills

Technical skills:

• System-level expertise
• Collaboration across engineering disciplines
• Customer-focused input on product design
• Serviceability, manufacturability, and preventive maintenance knowledge
• Documentation and reporting skills
• Field issue resolution and product robustness improvement
• Spares strategy definition

Benefits

Our benefits package includes:

• Competitive compensation
• Health insurance
• Retirement savings plan
• Flexible work schedule
• Professional development opportunities

Pay

Salary range: $80,000 - $120,000 annually

Schedule

Full-time position, with occasional travel required.

Contact

To apply, please visit asm.com/careers and submit your resume.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.