Global Technology Support - Engineer II
Thermo Fisher Scientific · St Louis, MO · Today
On-siteScienceFull-time
Description
Join our collaborative IT team as a Global Technology Support - Engineer II ! You'll contribute to maintaining and optimizing our technology infrastructure while supporting our mission of enabling customers to make the world healthier, cleaner, and safer. This role combines hands-on technical support with project work to ensure seamless operations across our organization. You'll resolve complex issues, implement effective solutions, and work with cross-functional teams to deliver exceptional service to our colleagues.
Qualifications
- Advanced Degree, no prior experience required, or Bachelor's Degree plus 2+ years of experience in desktop support or systems administration
- PREFERRED: Fields of Study: Computer Science, Information Technology, Engineering or related field
- ITIL certification preferred
Roles and Responsibilities
- Strong proficiency in Windows/Mac operating systems and Active Directory administration
- Advanced troubleshooting skills for hardware, software, and network connectivity issues
- Experience with IT Service Management tools like ServiceNow for ticket management and workflow
- Knowledge of network protocols, VPN, wireless networking, and security best practices
- Expertise in PC/laptop deployment, imaging, and configuration management
- Ability to provide "smart-hands" support in computer rooms, IDF’s, MDF’s, labs and for physical equipment such as servers, switches, routers, and printers
- Experience with vendor management and coordination
- Strong documentation and knowledge base maintenance skills
- Excellent verbal and written communication abilities
- Proven customer service orientation and problem-solving capabilities
- Ability to work independently and as part of a team
- Multi-tasking skills with ability to prioritize effectively
- Availability for occasional on-call rotation or off-hours support as needed
- Proficiency with Microsoft 365 suite and collaboration tools
- Physical ability to lift/move equipment up to 35 lbs occasionally