Engineer II, Global Product Support

About the role

At ASM, our technology enables the world's most advanced semiconductor manufacturing—and when the challenges are toughest, our experts step in. We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting‑edge tools, and making a real difference for customers and field teams worldwide.

Responsibilities

• Provide advanced technical support for complex electro‑mechanical equipment and sophisticated software systems
• Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
• Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
• Possess the ability to partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
• Support customer installations and deliver technical training when deeper expertise is required
• Engage directly with customers to resolve highly technical issues and ensure optimal system performance
• Travel globally (up to 50%) to support field operations, customer sites, and critical escalations

Requirements

• Proven experience diagnosing and resolving complex technical issues
• Minimum 3 years of experience in semiconductor manufacturing environments
• Bachelor’s degree in Engineering (Mechanical or Electrical Engineering preferred)
• Strong understanding of electro‑mechanical systems and software‑driven equipment
• Excellent analytical and problem‑solving skills
• Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences
• Strong presentation skills and comfort leading technical discussions
• Willingness and ability to travel locally and internationally up to 50%

Qualifications

• Customer‑focused mindset with the ability to remain effective in challenging, time‑critical situations

Skills

• Technical expertise in electro‑mechanical systems and software‑driven equipment
• Strong problem‑solving and analytical skills
• Effective communication and presentation skills
• Ability to work independently and as part of a team

Benefits

• Diverse and inclusive workplace culture
• Opportunities for professional growth and development
• Flexible work arrangements
• Competitive compensation and benefits package

Pay

Salary range: $80,000 - $120,000 annually

Schedule

Full-time position with flexible working hours and occasional travel required

Contact

To apply, visit asm.com/careers and search for the "Global Product Support Engineer" position.