Engineer, Global Product Support

About the role

Join ASM and Help Launch the Next Generation of ALD Technology

Responsibilities

• Act as the system-level technical expert supporting new product development
• Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to deeply understand new platforms
• Influence product designs by providing customer-focused input on serviceability, manufacturability, and preventive maintenance
• Own the first build and test of new products in development labs, identifying issues early and recommending solutions in real time
• Develop and document best-known methods and procedures for service, preventive, and corrective maintenance
• Lead First-in-Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start-up, and production qualification
• Serve as the primary owner of customer issues during Alpha and Beta phases, ensuring rapid resolution and strong customer confidence
• Provide detailed reporting and feedback on field issues to improve product robustness
• Define critical spare parts strategies, ensuring readiness and supportability for new product releases

Requirements

• Bachelor’s degree in an engineering discipline or 5+ years of hands-on experience with ALD semiconductor equipment
• Strong technical curiosity and the ability to operate at a system level
• Willingness to travel 25–50%, depending on the product development cycle
• Ability to collaborate across disciplines and communicate effectively with both engineers and customers

Qualifications

• Hands-on experience with ALD semiconductor equipment
• Technical curiosity and system-level understanding
• Collaborative and effective communication skills

Skills

• System-level expertise
• Customer-focused input
• Collaboration across engineering disciplines
• Effective communication

Benefits

• Opportunity to shape new product development
• Work with cutting-edge ALD technology
• Direct involvement in product performance in leading fabs
• Ownership and visibility in the role
• Growth alongside industry-leading technical talent

Pay

Competitive compensation package

Schedule

Full-time position

Flexible schedule may be available based on business needs

Travel required 25–50% depending on the product development cycle

Benefits

• Health insurance
• Retirement plans
• Employee assistance program
• Professional development opportunities
• Flexible work arrangements

Note: The above benefits are subject to change and may vary based on location and employment terms.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.