Senior Engineer, Global Product Support
About the role
At ASM, our technology enables the world’s most advanced semiconductor manufacturing—and when the challenges are toughest, our experts step in. We’re seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting‑edge tools, and making a real difference for customers and field teams worldwide.
Responsibilities
- Provide advanced technical support for complex electro‑mechanical equipment and sophisticated software systems
- Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
- Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
- Possess a deep understanding of electro‑mechanical systems and software‑driven equipment
- Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
- Support customer installations and deliver technical training when deeper expertise is required
- Engage directly with customers to resolve highly technical issues and ensure optimal system performance
- Travel globally (up to 50%) to support field operations, customer sites, and critical escalations
Requirements
- Proven experience diagnosing and resolving complex technical issues
- Minimum 3 years of experience with PECVD in semiconductor manufacturing environments
- Bachelor’s degree in Engineering (Mechanical or Electrical Engineering preferred)
- Strong understanding of electro‑mechanical systems and software‑driven equipment
- Excellent analytical and problem‑solving skills
- Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences
- Strong presentation skills and comfort leading technical discussions
- Willingness and ability to travel locally and internationally up to 50%
- Customer‑focused mindset with the ability to remain effective in challenging, time‑critical situations
Qualifications
- Technical depth and global visibility
- Meaningful impact in preventing and solving technical issues
- Collaboration with top engineering talent
- Global exposure supporting leading semiconductor manufacturers
Skills
- Advanced technical support for complex equipment and software systems
- Deep understanding of electro‑mechanical systems and software‑driven equipment
- Excellent communication and problem-solving skills
- Ability to travel globally (up to 50%)
- Customer-focused and able to handle challenging situations
Benefits
- Technical depth and global visibility
- Meaningful impact in preventing and solving technical issues
- Collaboration with top engineering talent
- Global exposure supporting leading semiconductor manufacturers
Pay
Competitive salary based on experience and qualifications.
Schedule
Full-time position with flexible working hours.
Benefits
- Health insurance
- Retirement plan
- Flexible vacation policy
- Professional development opportunities
Company Culture
At ASM, we value diversity, inclusion, and sustainability. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Equal Opportunity Employer
We are an equal opportunity employer and consider qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.