Engineer, Technical Product Support
About the role
As a Technical Product Support (TPS) Engineer at ASM, you’ll be at the forefront of innovation—partnering directly with customers and engineering teams to bring cutting‑edge products from development into high‑volume manufacturing. You’ll become a system‑level expert on new products, playing a critical role in design, testing, and early customer adoption.
Responsibilities
- Collaborate closely with Hardware, Electrical, Controls, Process, and Software Engineering teams to become the system‑level expert on newly developed products
- Influence product design by representing the voice of the customer, including design‑for‑service, design‑for‑manufacturability, and preventive maintenance considerations
- Own the first build and test of new products in the development lab, providing real‑time feedback, identifying issues, and recommending solutions
- Develop and document best‑known methods for service, preventive maintenance, and corrective maintenance
- Lead First‑in‑Fab (Alpha and Beta) customer deployments, including fab readiness, installation, startup, and production qualification
- Drive resolution of customer issues during Alpha and Beta phases, acting as the primary technical owner for new product performance in the field
- Produce detailed reporting on field issues to support continuous product improvement
- Define critical spare parts lists and ensure initial stocking levels are ready for new product launches
Requirements
- Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, or Chemical Engineering
- Hands‑on experience (academic or professional) with hardware systems
- Strong technical troubleshooting and problem‑solving skills
- A passion for working with new products, testing them, and becoming a true system‑level expert
Qualifications
- High curiosity, motivation, and enthusiasm for learning new technologies
- Coursework or interest in Arduino or open‑source electronic prototyping platforms is a plus
- Willingness and ability to travel 25–75% domestically and internationally
Benefits
At ASM, we value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Pay
Details on pay are not specified in the job posting.
Schedule
Details on schedule are not specified in the job posting.
Skills
Not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.
Pay
Details on pay are not specified in the job posting.
Schedule
Details on schedule are not specified in the job posting.
Skills
Not specified in the job posting.
Benefits
Details on benefits are not specified in the job posting.