Engineer, Total Product Support

Job details

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

About the role

At ASM, our technology enables the world’s most advanced semiconductor manufacturing—and our people are what make that possible. We’re looking for a Total Product Support Engineer to join our ALD team in Phoenix, where you’ll play a critical role in launching new products and ensuring they succeed in real-world fab environments.

Responsibilities

• Serve as the system-level expert for ALD product support during new product development
• Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to develop deep system knowledge
• Influence product design by providing customer-focused input on preventive maintenance, serviceability, and design for manufacturability
• Own the first build and test of new products in the development lab, identifying issues early and recommending practical solutions in real time
• Develop and document best-known methods and procedures for service, preventive, and corrective maintenance
• Lead First-in-Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start-up, and production qualification
• Act as the primary owner for customer issues during Alpha and Beta phases, ensuring strong communication and rapid resolution
• Provide detailed reporting and feedback on field issues to strengthen product robustness and reliability
• Define critical spare parts strategies, ensuring readiness and smooth execution for new product shipments

Requirements

• Bachelor’s degree in an engineering discipline and/or 5+ years of hands-on experience with semiconductor equipment
• Direct experience with ALD equipment (required)
• Strong system-level troubleshooting skills and the ability to work across disciplines
• Willingness to travel 25–50%, depending on the product development cycle
• Comfort working in both lab and customer fab environments