Support Engineer - Support Engineer II

About the Role

This position is responsible for the installation, maintenance, and troubleshooting of desktop computers, peripherals, software, and related systems. The role involves the timely resolution of issues affecting hardware, software, and user permissions, as well as performing routine hardware maintenance.

Responsibilities

• Install, maintain, and troubleshoot desktop computers, peripherals, and software.
• Provide timely resolution for hardware, software, and user permission issues.
• Support Windows XP/7 and Server operating systems within a managed desktop environment.
• Work independently with minimal supervision while maintaining customer focus.
• Demonstrate strong verbal and written communication skills.
• Maintain attention to detail and organizational skills.

Requirements

• BS Degree in computer science or a combination of education and relevant experience.
• 3-6 years of relevant work experience.
• Detailed knowledge of basic computer concepts, PC hardware, software troubleshooting, and workstation hardware (desktop/laptop).
• Experience supporting Windows XP/7 and Server operating systems.
• Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking.
• Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level.
• Must be able to safely lift up to 50 lbs.

Preferred Qualifications

• Experience supporting Macintosh OS X (10.4 and upwards).
• Microsoft MCSA/MCSE certification.
• Additional vendor administrator level certifications, such as Apple ACMT/ACSP and Cisco CCNA.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.

Pay

$23 - $33 hourly.

Location: New York, New York (Onsite).