Support Engineer II

About the role

This position is responsible for monitoring and supporting mainframe, open systems, and server backup production schedules and workflow processes. The role involves providing troubleshooting support and problem remediation, including escalation to ensure Service Level Agreements (SLAs) are maintained. The Support Engineer II will also assist with the deployment of new software to various test and production platforms.

Responsibilities

• Monitor, support, and troubleshoot production schedules and workflow for operating issues.
• Triage problems and take corrective action to ensure availability and minimize downtime.
• Ensure the timely completion of production schedules and control of problems.
• Follow standard operating procedures and recommend improvements to increase efficiency.
• Develop a comprehensive understanding of production schedules, job flows, and service level deadlines.
• Resolve moderately complex problem issues and processing delays.
• Complete checklists and turnover logs for audit compliance.
• Assist with troubleshooting Remote File / Data Transmission delivery issues.
• Analyze recurring problems and make improvement recommendations.
• Assist in maintaining technical documentation and standard operating procedures.
• Provide daily support to users and programming groups.

Requirements

• Education: An undergraduate degree in a related field or equivalent work experience of 1-3 years is required.
• Experience: Experience with multiple hardware and software technologies is necessary, including Windows, UNIX, MVS, IBM mainframe, and JES2. Must have flexibility to work weekends and holidays in a 24x7 working environment.
• Technical Skills: IBM SchedulingJCL for job restart knowledge, Mainframe Knowledge, ROSCOE Knowledge of Tape Storage Management (TSM) or other backup software products, Working knowledge of an automated mainframe/open system platform scheduling system, preferably IBM Tivoli.

Qualifications

• Production Control Experience
• Secure File Transfer Protocol (SFTP)
• TWS
• Alexa

Skills

• IBM SchedulingJCL for job restart knowledge
• Mainframe Knowledge
• ROSCOE Knowledge of Tape Storage Management (TSM) or other backup software products
• Working knowledge of an automated mainframe/open system platform scheduling system, preferably IBM Tivoli

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Pay

Commensurate with experience.

Schedule

Not specified.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address).