Engineer II, Field Service

About the role

As a member of the Instrument and Enterprise Services (IES) team within the Laboratory Products Division (LE), you will provide field service support to healthcare, science, and education customers. You will work autonomously and build professional skills through your work.

Responsibilities

• Repair, install, and maintain a variety of laboratory equipment products, including incubators, centrifuges, cold storage (refrigerators and freezers), and other equipment as needed
• Support on the qualification/validation of supported product lines
• Aid in On-Boarding/Training of new engineers
• Schedule and complete detailed preventative maintenance service to assure peak uptime of customer equipment
• Document daily service actions through the company work order database
• Maintain courteous and knowledgeable communication with customers to ensure alignment of all aspects of the service event (status, cost, scheduling, etc.)
• Provide assistance to the Validation team
• Act as lead engineer on a larger project
• Provide backup for the supervisor

Requirements

• Associate's Degree in Electronics or Engineering required or equivalent education/experience
• Evacuated trade school certification- HVAC/R or Electronic Technician preferred
• EPA Certification preferred

Qualifications

• Minimum of 3+ years of relevant experience with related science, engineering, and/or customer skills
• Advanced knowledge working with basic test equipment such as DMM, tachometer, temperature devices, etc.
• Shown proficiency in LP product lines with minimal direction
• Prowess in mentoring and training other engineers with difficult service calls that require technical expertise
• Ability to operate computers, smartphones, and related software efficiently
• Ability to work independently, diagnosing and fixing with schematics, diagrams, service manuals, and other user documentation
• Ability to lift 50 lbs with assistance, and carry 25-30 Lbs. continuously throughout the day
• Must adhere to customer clean room environments and wear appropriate Personal Protective attire as required
• Must have a valid driver’s license and a safe driving record

Benefits

At Thermo Fisher Scientific, you will be eligible for a comprehensive Total Rewards package that includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retail and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards