Engineer II, Field Service

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

• Able to lift 40 lbs. without assistance
• Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc. allowed
• Cold Room/Freezers: -22 degreesF/-6 degrees C, Fluctuating Temps hot/cold
• Laboratory Setting
• Loud Noises (Equipment/Machinery)
• Office
• Various outside weather conditions
• Warehouse
• Will work with hazardous/toxic materials

Division Specific Information

As part of the Instrument and Enterprise Services (IES) team (ULS brand), you have the opportunity to join a community of engineers who have strong customer relationships and solid technical knowledge within our Laboratory Products Division (LE).

The territory for this position is Southern California.

How You Will Make an Impact!

We enable our team members to work autonomously and provide field service support to healthcare, science, and education customers while building professional skills at the same time!

What You Will Do:

• Repair, install, and maintain a variety of laboratory equipment products, including incubators, centrifuges, cold storage (refrigerators and freezers), and other equipment as needed
• Provide support on the qualification/validation of supported product lines
• Schedules and completes detailed preventative maintenance service to assure peak uptime of customer equipment
• Understand customers’ needs to best promote service contracts, services, and new equipment
• Handle expenses and spare parts inventory in a timely and accurate manner
• Document daily service actions through the company work order database
• Maintains courteous and knowledgeable communication with customers to ensure alignment of all aspects of the service event (status, cost, scheduling, etc.)
• Provide assistance to the Validation team
• Act as lead engineer on a larger project
• Provide backup for the supervisor

Required Qualifications

• Associate's Degree in Electronics or Engineering required or equivalent education/experience
• Evacuated trade school certification- HVAC/R or Electronic Technician preferred
• EPA Certification preferred
• Minimum of 3+ years of relevant experience with related science, engineering, and/or customer skills
• Advanced knowledge working with basic test equipment such as DMM, tachometer, temperature devices, etc.
• Shown proficiency in LP product lines with minimal direction
• Prowess in mentoring and training other engineers with difficult service calls that require technical expertise
• Ability to operate computers, smartphones, and related software efficiently
• Ability to work independently, diagnosing and fixing with schematics, diagrams, service manuals, and other user documentation
• Ability to lift 50 lbs with assistance, and carry 25-30 Lbs. continuously throughout the day
• Must adhere to customer clean room environments and wear appropriate Personal Protective attire as required
• Must have a valid driver’s license and a safe driving record

Compensation And Benefits

The hourly pay range estimated for this position based in California is $31.73–$52.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retail and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards