Engineer II, Field Service

About the role

Job's Mission: As a Field Service Engineer II at ASM, you will play a critical role in supporting leading semiconductor manufacturers by installing, maintaining, and troubleshooting ASM's advanced semiconductor capital equipment. Working directly in customer fabrication facilities, you will leverage your technical expertise to maximize equipment performance, minimize downtime, and deliver exceptional customer support.

Responsibilities

• Assist with the installation, qualification, startup, checkout, and decommissioning of ASM's complex electromechanical semiconductor capital equipment.
• Perform preventative maintenance, corrective maintenance, upgrades, and repairs on ASM semiconductor systems.
• Troubleshoot complex electromechanical, pneumatic, vacuum, gas delivery, RF plasma, robotics, and microprocessor-controlled systems.
• Conduct diagnostic procedures to isolate equipment issues and develop effective corrective action plans.
• Implement engineering changes, field modifications, and equipment upgrades as released through Engineering Change Orders (ECOs).
• Respond to customer equipment issues and provide timely, accurate, and high-quality technical solutions.
• Collaborate with ASM technical support, engineering teams, and customers to resolve equipment performance issues.
• Maintain detailed service documentation, maintenance records, parts usage records, and management reports.
• Prepare and communicate daily status updates, pass-down reports, and issue escalations.
• Share lessons learned, troubleshooting findings, and technical resolutions with internal stakeholders.
• Ensure customer satisfaction through professional service delivery and proactive communication.
• Promote ASM spare parts offerings and identify opportunities for future business growth.
• Follow ASM safety procedures and exercise stop-work authority when unsafe conditions exist.
• Work in semiconductor cleanroom environments while adhering to required PPE and safety protocols.
• Travel domestically and internationally as required to support customer operations.

Requirements

• Bachelor's degree in Electromechanical Engineering or equivalent military technical training.
• Minimum of 4 years of experience supporting OEM semiconductor capital equipment in either field service or manufacturing environments.
• Ability to obtain Level 3 certification through ASM's Global Training Center (GTC).
• Knowledge of wafer fabrication environments and semiconductor manufacturing processes.
• Experience troubleshooting gas delivery systems, vacuum systems, RF plasma systems, and semiconductor equipment.
• Knowledge of robotics, microprocessor-based controllers, and basic software concepts.
• Strong troubleshooting and structured problem-solving skills.
• Working knowledge of hand tools, oscilloscopes, and digital volt meters (DVMs).
• Strong verbal and written communication skills.
• Ability to work independently with limited supervision and effectively in team environments.
• Working knowledge of Microsoft Excel and PowerPoint.

Qualifications

• English language proficiency.
• Ability to work in semiconductor cleanroom environments and travel up to 25-75% as business needs require.

Skills

• Advanced knowledge of closed-loop gas and vacuum control systems.
• Proven ability to develop and present technical action plans to customers and internal stakeholders.
• Strong customer-facing experience within semiconductor manufacturing environments.
• Experience maintaining detailed service documentation and technical reports.
• Demonstrated initiative and ability to proactively identify and resolve customer challenges.
• Strong customer focus with a positive, solution-oriented attitude.
• Experience collaborating across engineering, manufacturing, and customer support organizations.
• Ability to identify opportunities for spare parts sales and future customer support needs.

Benefits

At ASM, we believe in creating a supportive and inclusive workplace where everyone can thrive. We offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth and development. Join us and be part of something bigger – a community dedicated to pushing the boundaries of what’s possible.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate customer needs and travel requirements.

Apply Today

To be part of what’s next, apply today! We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.