Engineer II, Field Service

Responsibilities

• Perform installation, maintenance, upgrade, and repair of PacBio equipment at customer locations.
• Submit timely documentation of service activities and expenses.
• Maintain accurate and reliable service spare parts inventory.
• Work closely with sales and field application specialists to ensure customer expectations are being met.
• Mentor and train new and less experienced service engineers.
• Develop and improve operating procedures and processes.
• Contribute to knowledge base in a timely manner to share problems and solutions with other Field Service Engineers.
• Provide feedback, reports, and analysis of field issues to product teams and service management.
• Write and edit service documentation for alignment, replacement, and upgrade procedures.

Requirements

• Typically requires a minimum of 2-4 years of related experience with a Bachelor's degree; or 1-3 years of experience with Master’s degree; or 0-2 years of experience with a PhD.
• A degree in Engineering or Science, or equivalent Military, or other experience.
• Minimum of two to five years servicing or supporting complex electromechanical/chemical equipment.
• Knowledge of biochemistry, biology and/or other life sciences.
• Excellent verbal and written communication skills.
• Excellent analytical troubleshooting and problem-solving skills.
• Extensive travel required.
• Proficient with computer software and hardware, including Windows and Linux OS, real-time processing systems, disk arrays and Ethernet architecture.
• Valid driver’s license with good driving record.
• Ability to work independently with minimal supervision.
• Ability to lift 40lbs above your shoulder height.
• Ability to lift 75lbs from the ground to unpack boxes.

Preferred Experience

• Experience with life sciences instrumentation, especially DNA sequencing technology, a significant plus.