Engineer I - End User Computing Desktop

Primary location: Deer Valley - 2500 W Utopia Rd, Phoenix, AZ 85027

About the role

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

The End User Computing (EUC) Desktop Engineer I assists in the design, testing, documentation, and modification of computer operating systems, applies system analysis techniques and procedures, and consults with the business to determine hardware, software, or system specifications required to run applications. The EUC Desktop Engineer will also provide guidance, mentoring, and training to other staff as needed. Participates in an on-call rotation that includes facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.

• Assists in the design, configuration, maintenance, packaging, deployment, and documentation of computer, client, and end-user operating system images, operating system patch management, Active Directory objects and permissions, file shares, quotas, permissions, system management tools, scripted installation of client and desktop applications, enterprise anti-virus tools, print servers, WINS, and DNS services.
• Maintains image deployment applications and tools, license management systems, IP address assignments, and researches and develops hardware, applications, and operating systems.
• Assists in the deployment, configuration, maintenance, and troubleshooting of EMR client and auxiliary EMR applications.
• Manages tickets for incidents and requests.
• Performs proactive client problem detection, validates client application functionality, and develops training materials for customers and staff.
• Documents and submits new content to the knowledgebase, maintains the team website, creates process maps, and develops new frameworks and processes around problem management.
• Uses communication skills to listen to, identify, and address customer needs while building relationships and rapport with customers.
• Prioritizes and responds promptly based on severity levels to customer needs.
• Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
• Completes IT Governance and IT project job assignments to ensure achievement of established project milestones.

Requirements

• Associates degree or 2 years' work-related experience in Computer Science, Information Systems, or a related discipline.
• 3 years experience in Microsoft Windows (desktop), Microsoft System Center Configuration Manager, application packaging and deployment, or Epic client systems administration.

Schedule

Monday–Friday, 8AM–5PM

Benefits

We're all in for your career.