End User & Desktop Engineer

About the role

We are looking for an experienced End User & Desktop Engineer to support and manage enterprise desktop infrastructure and end-user computing environments. This role combines hands-on technical responsibilities with team leadership to ensure reliable, secure, and efficient end-user services across both modern and legacy Windows environments.

Responsibilities

• Lead and coordinate the daily activities of the desktop support and endpoint engineering teams.
• Provide technical guidance, mentoring, and support to desktop support engineers.
• Administer and maintain Active Directory, Group Policies (GPOs), Organizational Units (OUs), and Identity & Access Management (IAM).
• Manage the deployment, configuration, maintenance, and lifecycle of Windows desktop and laptop devices.
• Support enterprise environments running Windows 11, Windows 10, and legacy Windows XP/7 systems.
• Utilize Microsoft Intune, SCCM, or MECM to deploy operating systems, applications, updates, and security patches.
• Act as the Tier-3 escalation point for complex desktop, hardware, software, and endpoint issues.
• Ensure endpoint security, compliance, and patch management across the enterprise.
• Maintain isolated legacy Windows XP environments while supporting migration initiatives to modern platforms.
• Collaborate with infrastructure, networking, and security teams to improve desktop services and user experience.
• Document technical procedures, standards, and support processes.

Requirements

• 5+ years of experience in Desktop Support, End User Computing, or Endpoint Engineering.
• 2+ years of experience leading or mentoring desktop support teams.
• Strong hands-on experience with:
  • Active Directory
  • Group Policy (GPO)
  • Organizational Units (OU)
  • Identity & Access Management (IAM)
• Experience supporting Windows 11, Windows 10, and legacy Windows XP/7 environments.
• Experience with endpoint management platforms such as:
  • Microsoft Intune
  • SCCM / MECM
• Strong troubleshooting skills for desktop hardware, operating systems, printers, peripherals, and enterprise applications.
• Experience with software deployment, patch management, and endpoint security.
• Excellent communication, customer service, and problem-solving skills.

Preferred Qualifications

• Experience with Microsoft 365 administration.
• Knowledge of endpoint security and compliance best practices.
• Experience planning and executing Windows migration projects.
• Familiarity with PowerShell scripting and desktop automation.
• IT certifications such as Microsoft Certified, ITIL, or CompTIA are a plus.