End User Computing Engineer | Regional Desktop Team

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, this role focuses on supporting our growing population of remote and hybrid employees, ensuring they have the equipment, tools, and connectivity needed to work effectively.

About the role

Under the general direction of a next-level leader and with guidance from Senior Engineers, the End User Computing Engineer is responsible for the hardware, software, and its connectivity to the network infrastructure that end-users rely on. This role provides technical support, troubleshoots issues, and manages the lifecycle of user devices and applications. You will collaborate with users at all levels of the organization and IT teams to support end-user devices, requiring technical knowledge of client/server operating systems, end-point management systems, and desktop support management software.

Responsibilities

• Conduct device analysis, configuration, implementation, upgrades, troubleshooting, and installation of end-user devices and software systems.
• Collaborate with users at all levels to identify operational needs and explore information systems options.
• Test end-user devices to ensure they are functioning effectively before implementation or installation.
• Partner with key stakeholders to analyze workflows, drive process improvements, and achieve favorable patient-centric outcomes.
• Work on assignments related to end-user devices or other sections of projects and report on project task statuses.
• Provide initial and ongoing training and education for users on the operation of end-user devices.
• Prepare support documentation and knowledge documentation as needed.
• Serve as the point of escalation for end-user device issues/problems triaged from the Help Desk.
• Participate in root cause analysis for all solutions maintained within the ITDS department.
• Create concise documentation of solutions for both end users and internal support.
• Adhere to regular and predictable attendance.

Requirements

• Associate degree in Information Technology, Healthcare, Business, or related field or equivalent years of experience and education.
• 3 years of relevant experience.
• Valid Driver's License (DL).
• Strong customer service skills.
• Ability to work well independently.

Schedule

• Full-time, 80 hours biweekly (1.0 FTE).
• Monday–Friday, days.
• Onsite at our Onalaska, WI Support Services Building.

Pay

Starting pay of $27.27/hour and up based on relevant work experience.

Benefits

• A highly adaptable and mission-driven organization with a supportive work environment and culture where you are valued.
• Competitive benefits: comprehensive and generous package including Medical, Dental, Life, HSA/FSA.
• Substantial retirement contribution including a 401k match & annual discretionary base contribution.
• Paid Time Off (PTO) combining vacation, sick, and personal days for flexibility.
• Professional development support through opportunities, a Tuition Investment Program, and a Career Development Center.
• Additional perks: Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, and a discount program.

Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our network includes 11 hospitals and over 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota, and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we deliver primary, specialty, and emergency care, along with innovative medical education programs.