End-User Computing Engineer

About the role

Farm Credit Bank of Texas is a $42.2 billion wholesale bank financing agriculture and rural America for over 100 years. This role supports, enhances, and secures the Bank's End-User Computing (EUC) environment, serving as a technical resource for implementation, management, optimization, and troubleshooting of enterprise desktop technologies, virtual desktop infrastructure, endpoint management platforms, and related end-user services.

The End-User Computing Engineer collaborates with Customer Support, Infrastructure Services, Information Security, and other technology teams to maintain reliable, secure, and efficient EUC services. The role provides advanced technical expertise, third-tier support, and engineering solutions that improve system performance, strengthen security, and enhance the overall user experience, ensuring the availability, scalability, and security of the Bank's endpoint computing environment.

Responsibilities

• Monitor and maintain enterprise EUC services to ensure acceptable levels of performance, reliability, and availability.
• Perform advanced troubleshooting, problem resolution, and preventative maintenance for desktop, endpoint, and virtual desktop technologies.
• Provide third-tier technical support and technical guidance to Customer Support and other IT teams.
• Administer and support desktop operating systems, endpoint management platforms, mobile devices, and related technologies.
• Enhance system security through endpoint hardening, vulnerability remediation, configuration management, and security-focused engineering practices.
• Develop, maintain, and improve technical documentation, standards, procedures, and operational support materials.
• Create and maintain automation solutions and scripts that improve efficiency, reduce manual effort, and optimize operational processes.
• Manage assigned EUC systems and services, ensuring consistent performance, support, maintenance, and lifecycle management.
• Track work requests, operational activities, incidents, and project tasks through the Bank's IT service management processes.
• Communicate infrastructure updates, maintenance activities, and technology changes to management, support teams, and end users.
• Support operating system and application deployment, patching, packaging, and update management activities.
• Collaborate with Information Security, Infrastructure Services, and application teams to support technology initiatives, compliance requirements, and continuous improvement efforts.
• Participate in the evaluation, testing, and implementation of new technologies that improve the employee computing experience and support the Bank's strategic objectives.

Requirements

• Associate's degree, technical school certification, or equivalent technical experience.
• Three (3) or more years of experience as a Systems Administrator, Systems Engineer, End-User Computing Engineer, or similar technology role.
• Experience administering enterprise Windows environments, desktop platforms, and endpoint management solutions.
• Strong troubleshooting, root cause analysis, and problem-solving skills with the ability to resolve complex technical issues.
• Experience supporting desktop operating systems, mobile devices, endpoint security, and end-user productivity tools.
• Strong verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Ability to manage multiple priorities while maintaining a high level of service, accuracy, and attention to detail.
• Demonstrated ability to work independently while effectively collaborating across cross-functional technology teams.
• Commitment to operational excellence, continuous learning, and delivering high-quality technical support and engineering solutions.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Professional certifications in Microsoft, Omnissa, VMware, or related technologies.
• Experience with PowerShell scripting, automation, and systems management tools.
• Experience supporting virtual desktop infrastructure (VDI), including Omnissa Horizon, VMware Horizon, or Azure Virtual Desktop environments.
• Familiarity with Infrastructure as Code (IaC), CI/CD pipelines, and automated platform management.
• Experience with endpoint security technologies, vulnerability management, and remediation programs.
• Experience supporting Windows 11, Microsoft 365 applications, and modern workplace technologies.
• Experience with Windows Autopilot, device provisioning, and modern desktop deployment methodologies.
• Experience administering cloud-based computing environments, including Microsoft Azure.
• Experience with Digital Employee Experience (DEX) monitoring solutions such as ControlUp.
• Experience supporting collaboration and conferencing technologies including Microsoft Teams Rooms, Cisco Webex, and related platforms.
• Experience working within regulated financial services, banking, or highly controlled technology environments.

Benefits

• Flexible health-and-wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, and flexible spending accounts.
• 401(k) plan with immediate vesting of a generous employer match and additional employer contribution.
• Long-term disability and life insurance.
• Vacation leave, sick leave, and paid holidays.
• Fertility benefit and parental leave plan.
• Up to two days per year to volunteer in local community organizations, services, or events.
• Ongoing professional-development opportunities.
• Generous tuition-reimbursement program.
• Physical fitness incentive plan.
• Employer matching gifts program.