End User Computing Engineer

About the role

The End User Computing Engineer supports, manages, and oversees the day-to-day operations of Goodwill’s end-user computing environment, including desktops, mobile devices, printers, POS devices, and peripherals across the enterprise.

Responsibilities

• Implements strategies to achieve organizational goals and IT infrastructure objectives.
• Develops lifecycle and asset management processes.
• Develops strategic management processes, including new application and upgrade evaluations.
• Tests new or enhanced applications, including systems enhancements and provides feedback.
• Deploy Windows using Microsoft Autopilot.
• Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.
• Serves as a team member or subject matter expert on formal projects or within the department.
• Engages in change affecting her/him, communicating appropriately with supervisor.
• Follows through on learning, skill building, and practice necessary to adapt to change.
• Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
• Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

Requirements

• Associate’s degree or equivalent experience and 3-4 years experience.
• Excellent customer service skills.
• Proven ability to provision and troubleshoot O365 accounts.
• Basic network troubleshooting skills.
• Experience in Windows Autopilot services setup and deployment.
• Deep knowledge in Software packaging and distribution using SCCM.
• Reliable transportation, a valid driver’s license, and proof of vehicle insurance.
• Legally authorized to work in the U.S. without sponsorship.

Skills

• Ability to work in a semi-autonomous and fast-paced environment.
• Good Knowledge and experience in Intune configurations, policies and management.
• Hands-on experience in managing Windows Devices with co-management.

Community Engagement

Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community.

Benefits

Includes medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO), and more. Specifics of each benefit package vary based on job category and eligibility.