End-User Computing Technician

About the role

HII’s Mission Technologies division is dedicated to delivering cutting-edge solutions that advance national security and defense objectives. This position is part of our Cyber and Intelligence division, which plays a critical role in supporting Enterprise-Level Security and Modernization efforts across IT infrastructure, cybersecurity, physical facilities, and personnel operations.

Responsibilities

• Provide advanced desktop support and hands-on troubleshooting for end user computing environments, ensuring users have reliable, secure, and well-functioning workstations, peripherals, and productivity tools.
• Apply mid to senior level expertise to diagnose complex issues, support hardware and software lifecycles, and maintain a high quality user experience across the organization.
• Resolve escalated service desk tickets, perform workstation deployments and configurations, and support operating system and application updates.
• Troubleshoot Windows, and Citrix issues; configure and maintain endpoint security tools; and support peripheral devices, network connectivity, and user authentication problems.
• Participate in hardware lifecycle planning, software packaging and distribution, and documentation of support procedures.
• Contribute to process improvements, assist with inventory accuracy, mentor junior technicians, and ensure end user computing systems remain stable, secure, and aligned with organizational policies and operational needs.

Qualifications

• 5+ years progressively responsible IT desktop administrator experience
• Demonstrated proficiency and expertise in deploying and managing Windows or ThinLinux end-client solutions
• Providing support to a variety of EUC platforms and applications such as thick, thin, and zero clients with Citrix Zendesktop, appV, Dell Wyse Manager, and Windows Terminal Services
• Installing, configuring, monitoring, and troubleshooting Microsoft and third-party applications
• Patching operating systems and applications via MECM/SCCM, to include research, testing, installation, troubleshooting, and rollback
• Applying and maintaining a standard security configuration based on SRGs and STIGs

Preferred Requirements

• Microsoft operating system formal training or vendor certifications
• Experience leveraging scripting technologies (e.g., PowerShell, Batch, VBScript)
• Familiarity with remote monitoring and management tools to troubleshoot, assess, and resolve issues across a globally distributed IT enterprise
• Basic network concepts and troubleshooting techniques
• Supporting internally escalated tickets from a Service Desk team

Physical Requirements

Lifting, bending and stooping can be expected in this position to include installing equipment under desks or from ladders in office environments.

Benefits

The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.

Meet HII’s Mission Technologies Division

Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class.

Why HII

We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.

Contact Information

To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.