Desktop / End User Support Engineer

Job Summary

Provide L1/L2 end-user support for desktops, laptops, POS devices, and enterprise applications. Troubleshoot technical issues using remote tools, ensure system availability, and support business users in a fast-paced environment.

Key Responsibilities

• Provide remote support for hardware/software issues across desktops, laptops, and peripherals
• Troubleshoot OS, application, and connectivity issues
• Manage Active Directory tasks (password resets, user access, domain issues)
• Support Office 365 and collaboration tools
• Handle incidents/service requests and ensure SLA compliance
• Document tickets, resolutions, and maintain asset records
• Cook up with resolver groups for complex issues
• Perform device setup, deployment, and patching

Qualifications

• 1–3 years of experience in end-user/desktop support
• Strong knowledge of Windows OS, AD, Office 365, and remote support tools
• Familiarity with ticketing systems and ITIL processes
• Good troubleshooting and communication skills

Pay

The annual salary for this position is between $37,800- $58,000 depending on experience and other qualifications of the successful candidate.

Benefits

• Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contribution
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan