Desktop Support Engineer
Martin Brower · Rosemont, IL · 1 mo ago
Information TechnologyFull-time
Position Responsibilities
- Serve as Tier 2 escalation point for complex desktop, laptop, and mobile device issues.
- Perform advanced troubleshooting of Windows 11 operating system.
- Resolve application conflicts, authentication issues, profile corruption, and system performance problems.
- Provide executive-level support as needed.
- Conduct root cause analysis and implement preventative solutions for recurring incidents.
- Manage full workstation lifecycle, including procurement, imaging, deployment, refresh, and decommissioning.
- Other projects or duties as assigned.
Required Education And Experience
- Bachelor’s Degree and 1 to 2 years of related experience or
- High School Diploma/General Education Degree (GED) and 3 to 5 plus years of specific experience.
Preferred Education And Experience
- Bachelor’s Degree.
Benefits
- Medical
- Dental
- Vision coverage
- Paid Time Off
- Retirement Benefits
- Complimentary Health Screenings
Equal Opportunity
- The Reyes Family of Businesses is an equal opportunity employer.
Background Check and Drug Screening
- Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
- Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business.
- This role may have the opportunity to participate in a discretionary incentive program, subject to program rules.