Desktop Support Engineer

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) helps customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era through cloud-driven modernization, workplace transformation, and operational security.

About the role

Provide technical and operational support to traders and front-office users, ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities

• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools, ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.

Requirements

• 4-8 years in Trader Support, Front Office Support, or Financial Services IT Support.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.
• Experience in supporting Investment Banking, Capital Markets, Asset Management, or Brokerage environments.

Skills

• Strong Windows/Mac device support and troubleshooting skills.
• Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking (TCP/IP, DNS).
• Familiarity with ITSM tools (ServiceNow, Remedy, etc.).
• Strong communication, stakeholder management, and problem-solving skills.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Paid holidays plus Paid Time Off.
• 401(k) plan and contributions.
• Long-term/Short-term Disability.
• Paid Parental Leave.
• Employee Stock Purchase Plan.

Pay

The salary range for this role is between $63,000 and $73,000, depending on skills, experience, and qualifications.