Desktop Support Engineer
About the role
Job Location: Onsite - Wayne, PA, USA. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
We are seeking a customer-focused and technically skilled Desktop Support Engineer to provide end-user support and maintain desktop computing environments. The ideal candidate will be responsible for troubleshooting hardware and software issues, supporting onboarding and offboarding activities, managing endpoint devices, and ensuring an exceptional user experience. This role requires strong problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced enterprise environment.
As part of the onboarding and knowledge transfer process, the selected candidate will be required to attend an in-person knowledge transition program at the Radnor, PA office for approximately 2 to 3 weeks. Upon successful completion of the transition period, the associate will continue supporting the role from the Wayne, PA office. Candidates must be willing and able to accommodate this temporary training requirement as part of the engagement.
Responsibilities
- Provide first-level technical support by responding to and resolving desktop hardware, software, and peripheral-related issues through ticketing systems, phone, chat, email, or walk-up support.
- Install, configure, maintain, and troubleshoot desktop and laptop systems, operating systems, software applications, printers, and other end-user devices.
- Diagnose and resolve hardware failures involving desktops, laptops, monitors, keyboards, docking stations, printers, and related peripherals, coordinating repairs or replacements when necessary.
- Troubleshoot software, operating system