Desktop Support Engineer

Responsibilities

• Deliver onsite desktop support for end users across three locations, traveling between sites as needed to address hardware, software, and access-related issues.
• Diagnose and resolve incidents in a ticketing environment, ensuring requests are handled efficiently and escalated appropriately when necessary.
• Administer and support Windows 11 devices, including setup, configuration, imaging, and ongoing troubleshooting.
• Use Intune and related endpoint management tools to manage device policies, enrollments, updates, and overall workstation health.
• Support Microsoft 365 applications and user productivity tools, helping employees remain operational with minimal disruption.
• Work within a hybrid identity environment that includes Active Directory and Entra ID to assist with account, authentication, and device-related support needs.
• Participate in an active Autopilot deployment effort, helping prepare, provision, and support devices during rollout activities.
• Collaborate with desktop engineers and senior team members to maintain consistent support coverage and contribute to service desk operations across all supported sites.

Requirements

• Proven experience providing desktop or help desk support in an onsite enterprise environment.
• Strong technical knowledge of Windows operating systems, with particular experience supporting Windows 11.
• Hands-on expertise with Microsoft Intune and endpoint management in a modern device environment.
• Experience with Windows imaging, workstation provisioning, and user device lifecycle support.
• Familiarity with Microsoft 365, service desk workflows, and ticket management processes.
• Working knowledge of Active Directory, hybrid identity environments, and Microsoft Entra ID.
• Ability to travel between local sites as part of regular support responsibilities.
• Exposure to VMware Horizon or co-managed Intune environments is preferred.

Qualifications

High school diploma or equivalent required. Bachelor's degree in computer science, information technology, or a related field preferred.

Skills

• Windows 11 administration
• Endpoint management tools (Intune)
• Microsoft 365 support
• Active Directory and hybrid identity environments
• VMware Horizon or co-managed Intune experience (preferred)

Benefits

Health, vision, dental, and life and disability insurance. Eligible for company 401(k) plan. Free online training available.

Pay

$50,000 - $70,000 annually

Schedule

Long-term contract position requiring travel between local sites.