Desktop Engineer I

Location: 12325 Port Grace Blvd, La Vista, NE 68128. Hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants must be located at one of our hubs and willing to work this schedule.

About the role

This position will be responsible for maintaining the current tool set defined for each workstation within the organization as well as deployment, issuing and management of hardware, operation systems and software to all enterprise workstations. Assist staff with the installation, configuration and ongoing usability of desktop/laptop computers, peripheral equipment and software.

Responsibilities

• Hardware support – Investigate, resolve, manage, and inventory all department responsible devices.
• Software support – Configure, reload, update and troubleshoot all company-approved software.
• Image and prepare laptops for new hires, laptop refreshes, and break/fix situations.
• Sanitize laptops following company written procedures.
• Troubleshoot and resolve BitLocker client security tool situations.
• Responsible for activities around major rollouts and releases including planning for deployments, communication and problem tracking and resolution.
• Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure timely follow-up and resolution.
• Manage/update projects, tasks, licenses, and lists.

Requirements

• Associates degree in IT/IS-related area of study from a two-year college or technical school or three-year related experience, or an equivalent combination of education and experience.
• Minimum of three years’ prior experience in a computer support role, supporting both in office and external users.
• Proficient in a Windows environment, platforms, applications, and in the use of MS Office software such as Word, Excel, Outlook.
• Superior customer-facing skills, ability to maintain a professional demeanor, and to interact with all levels within the organization.
• Strong interpersonal, verbal, written and listening communication skills.
• Ability to prioritize multiple tasks successfully without losing composure and compromising productivity.
• Must be able to demonstrate organizational, planning, and time management skills.
• Ability to see an issue to resolution, document a solution and share with fellow team members, or when possible, eradicate the root cause.
• Proficient in the use of trouble ticketing systems such as Service Now.
• Innovative and resourceful approach to problem solving.
• Able to lift and carry 50 lbs.

Preferred Qualifications

• CompTIA A+ certification
• ITIL Foundation certificate

Pay

$53,000–$62,000 per year plus annual performance-based bonus. Actual compensation offered will be determined individually based on job-related factors including location, skills, licensure, experience, and education.

Benefits

• Health, vision, and dental insurance
• 401k retirement plan
• Paid time away
• Volunteer days
• Additional benefits available (see Osaic Benefits for details)