Engine Technical Communicator

Building Texas… Powering the World. Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat—one of America's Greatest Midsize Workplaces of 2025! This position provides technical assistance to the dealership and its customers.

Responsibilities

• Consult with all stores to ensure resolution of critical technical problems while enhancing technical competencies of dealer Technicians.
• Provide technical support for Mustang Power Systems shop and field service departments, including large bore 290, field service, marine, EPG, Tomball, and Waller (rebuild and machining).
• Communicate with CAT engineers via the DSN to quickly resolve all technical issues.
• Perform applied failure analysis, complete goodwill requests, and work with our district CAT Representative to resolve technical issues.
• Work with the Technical Services team and service technicians to provide solutions to troubleshooting needs.
• Take on additional work in the absence of other Technical Communicators and possess strong written and verbal skills.
• Assist with the definition and solution of technical problems.
• Assist sales and parts departments with technical matters.
• Develop and maintain a cohesive team effort between all departments.
• Work closely with Caterpillar to develop economical solutions to issues and product problems.

Requirements

• College degree in Diesel Technology or Ag Mechanization or other industry-related field. Will consider equivalent work experience in lieu of educational requirements.
• In-depth knowledge of internal combustion engines and the fundamental differences between spark vs. compression ignition engines.
• Technical background with the ability to read schematics, engineering drawings, and machining specifications.
• Working knowledge of precision measuring equipment, including dial bore gauges, calipers, O.D. micrometers, depth micrometers, profilometers, T-gauges, and gauge blocks.
• Working knowledge of water brake and inertial dyno testing procedures, nomenclature, and performance troubleshooting.
• Knowledge of CAT and Mustang data/service systems and applications.
• Soft skills required for a technical professional whose insight and recommendations may directly influence service revenue and sales growth in a competitive environment.

Benefits

• Great work-life balance
• On-premise clinic
• Tuition reimbursement
• Vast growth opportunities
• Job stability
• Full-time benefits including:
  • Medical, dental, and vision coverage
  • 401(k) with employer match
  • Paid vacation, sick time, and holidays