Technical Communicator

Key Responsibilities

• Provide technical guidance and troubleshooting support to Service team members via phone and email, and TC Ticketing systems.
• Monitor equipment issues to identify recurring failures and trends, partner with suppliers to investigate root causes and drive corrective action.
• Collaborate with the Warranty department to maximize supplier warranty and goodwill recovery opportunities.
• Create and publish technical knowledge articles (TC Notes), including written procedures, troubleshooting guidance, and supporting images.
• Work closely with both Butler Machinery and supplier Technical Training teams to identify training needs and improve technical training processes.
• Review supplier product support programs for accuracy and practicality, helping minimize implementation costs while effectively communicating program details to dealership teams.
• Identify and communicate missing, inaccurate, or incomplete parts and service information to equipment manufacturers for correction.
• Support and promote the vision, mission, and values of Butler Machinery.

Qualifications

• Preferred Experience:
• Associate degree in a related field or an equivalent combination of education, training, and experience.
• Experience with machine operation, maintenance, repair, and diagnostics.
• Knowledge of agricultural equipment and its systems.
• Technical Knowledge & Skills:
• Understanding of electrical, hydraulic, engine, and powertrain systems.
• Ability to diagnose equipment issues and interpret technical information.
• Experience using supplier diagnostic tools and service documentation.
• Basic electrical and hydraulic system design knowledge.
• Proficiency with Microsoft Office applications.
• Strong technical writing skills.
• Professional Skills:
• Strong verbal and written communication abilities.
• Effective problem-solving and sound decision-making skills.
• Ability to manage multiple priorities and maintain strong time management.
• Collaborative mindset with the ability to focus on organizational success rather than individual or departmental interests.
• Ability to maintain insurability under the Butler Machinery Driving Policy.
• Ability to travel and operate in varying weather conditions when required.