Technical Communicator

About the Role

The Technical Communicator serves as the primary point of contact for resolving product issues and handling commercial and technical matters between Caterpillar and the dealership for the Equipment and Power Systems Division. This role controls technical information within the dealership, including distributing electronic service publications and letters, and assists with equipment diagnostics, troubleshooting, and occasional on-site support. Additional responsibilities may include warranty processing or product application engineering (e.g., fabrication, customization). Occasional travel is required for Cat technical seminars, training sessions, and during the orientation period.

Responsibilities

• Control the technical information within the dealership, including distribution of electronic service publications and letters.
• Assist dealership and customer personnel with equipment diagnostics and troubleshooting, including occasional on-site support.
• Perform on-site assistance to field servicemen in troubleshooting situations.
• Complete warranty processing or product application engineering (e.g., fabrication, customization).
• Perform all other assigned duties.

Requirements

• High school diploma or equivalent.
• Ten or more years of experience with Caterpillar Heavy Equipment as a service technician, either in the shop or field (similar experience may be considered).
• Basic understanding of Caterpillar and Ohio CAT policies and claim procedures.
• Completion of basic courses in engines, hydraulics, and electrical systems.
• Ability to read and explain system operations and schematics as used in Caterpillar service manuals.
• Excellent computer, mechanical, multitasking, organization, and verbal/written communication skills.
• Customer-oriented, detail-oriented, and able to maintain strong working relationships with Caterpillar personnel.

Benefits

• 401(k) match and employer discretionary contribution.
• Two health insurance options, including an HSA option with a dollar-for-dollar match up to $1,200 per year.
• Dental and vision insurance.
• Credit union access.
• Life insurance, short-term disability, and long-term disability.
• Scholarship opportunities for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Base pay plus annual bonus potential and company SuccessShare bonuses.

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination, including use of a computer keyboard; and to verbally communicate to exchange information. Moderate travel to other locations is required.