Engine Technical Communicator II

About the role

The Technical Communicator II assists technicians in the repair process, coordinates with engineers, answers technical requests, and resolves product issues through diagnosis and research.

Responsibilities

• Aid technicians during repairs to ensure timely and quality service.
• Work with Caterpillar engineers to resolve product issues.
• Diagnose and resolve product problems through personal knowledge, research, and engineering data.
• Recognize and document product issues, and assist in identifying root causes affecting customer satisfaction and operations.
• Travel to customer sites to assist with complex troubleshooting and ongoing issues.
• Attend necessary training to stay updated on new products and challenges.
• Utilize Caterpillar system resources such as SIS web, PSCRM, Dealer.Cat.com, DPSS, SIMS I/CPI to diagnose issues and evaluate solutions.
• Use professional phone etiquette to handle customer calls.

Requirements

• Associate's degree or equivalent from a two-year college or technical school.
• Five years of related experience or equivalent combination of education and experience.
• Moderate computer skills, including web navigation and database familiarity.
• Valid driver’s license and clean driving record.
• Ability to write routine reports and correspondence.
• Effective communication skills, including speaking before groups.
• Problem-solving ability and adaptability to varied situations.
• Good visual acuity, including close, distance, color vision, and the ability to adjust focus.
• Physical ability to stand, walk, sit, use hands, reach, stoop, kneel, crouch, and crawl.
• Exposure to moving mechanical parts, high, precarious places, fumes, airborne particles, outside weather conditions, vibration, and noise.
• Reasonable accommodations may be made for individuals with disabilities.

Qualifications

• Must have a valid drivers license and clean driving record.

Skills

• Technical writing and communication skills.
• Problem-solving and analytical skills.
• Computer proficiency, especially in web navigation and database usage.
• Customer service and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

We offer a comprehensive benefits package including health, dental, vision, life insurance, and more.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.

Benefits

Details about benefits are not specified in the job posting.