Engine Technical Communicator

Building Texas… Powering the World. Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat – one of America’s Greatest Midsize Workplaces of 2025! This position provides technical assistance to the dealership and its customers.

Responsibilities

• Consult with all stores to ensure resolution of critical technical problems while enhancing technical competencies of dealer technicians.
• Provide technical support for Mustang Power Systems shop and field service departments, including large‑bore 290, field service, marine, EPG, Tomball, and Waller (rebuild and machining).
• Communicate with CAT engineers via the DSN to quickly resolve all technical issues.
• Perform applied failure analysis, complete goodwill requests, and work with the district CAT Representative to resolve technical issues.
• Collaborate with the Technical Services team and service technicians to provide solutions to troubleshooting needs.
• Assume additional work in the absence of other Technical Communicators; demonstrate strong written and verbal communication skills.
• Assist with definition and solution of technical problems.
• Support sales and parts departments with technical matters.
• Develop and maintain a cohesive team effort across all departments.
• Work closely with Caterpillar to develop economical solutions to product issues.

Requirements

• College degree in Diesel Technology, Agricultural Mechanization, or a related field (or equivalent work experience).
• In‑depth knowledge of internal combustion engines and the differences between spark‑ignition and compression‑ignition engines.
• Ability to read schematics, engineering drawings, and machining specifications.
• Working knowledge of precision measuring equipment (dial bore gauges, calipers, O.D. micrometers, depth micrometers, profilometers, T‑gauges, gauge blocks, etc.).
• Familiarity with water‑brake and inertial dyno testing procedures, nomenclature, and performance troubleshooting.
• Knowledge of CAT and Mustang data/service systems and applications.
• Soft‑skill proficiency required for a technical professional whose insight and recommendations may directly influence service revenue and sales growth.

Benefits

• Great work‑life balance
• On‑premise clinic
• Tuition reimbursement
• Vast growth opportunities
• Job stability
• Full‑time employment
• Medical, dental, and vision insurance
• 401(k) employer match
• Paid vacation, sick time, and holidays