Engagement Manager, WWPS ProServe DoD Shared Delivery Team

About the role

The mission of the DoD Engagement Management team is to "Deliver with Excellence: PLAN, EXECUTE, CONTROL, BUDGET, STAFF, and COMMUNICATE with Excellence." We're seeking a highly skilled and versatile Senior Engagement Manager to lead the delivery of complex cloud solution projects that make a real difference for our Department of Defense customers.

Responsibilities

• Lead large-scale technical projects with national significance that directly influence customer outcomes and AWS service offerings
• Bridge business requirements with technical solutions while shaping service team roadmaps and partner offerings
• Manage technical risks, redirect distressed programs to delight customers, and drive projects to successful completion
• Facilitate release planning, align outcomes, build executable roadmaps, and organize complex workstreams
• Communicate data-driven decisions judiciously to leadership and customers
• Build strategic relationships with appropriate stakeholders and overcome customer obstacles
• Establish new capabilities, tools, and delivery kits to promote efficiency and improve quality
• Create mechanisms for faster, better technical and business decisions
• Own root cause resolution of complex problems through Correction of Errors (COE) activities
• Contribute to organizational strategic planning and executive governance frameworks
• Simplify concurrent project delivery across team boundaries
• Mentor others and develop as a thought leader in your domain
• Perform Technical Promotion Assessments (TPAs)

Qualifications

• 5+ years of leading the delivery of IT projects with external customers or equivalent experience
• 5+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
• 1+ years of working as a Scrum Master or Product Owner across multiple cross-functional teams experience
• 3+ years of cloud computing experience
• Experience in leading the delivery of IT projects with external customers or equivalent

Skills

• Combine technical expertise with strong project leadership to drive successful AWS-based solution implementations
• Apply AWS frameworks (Well-Architected, Cloud Adoption Framework) and multiple delivery methodologies (Agile, Scaled Agile, Waterfall, ITIL)
• Distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions
• Validate technical solutions against business goals, participate in architectural reviews, and manage technical risks
• Lead complex business and technical discussions, effectively communicating concepts to both technical and business audiences
• Build strategic relationships with appropriate stakeholders and overcome customer obstacles
• Build consensus, harmonize conflicting views, and drive resolution of contentious issues
• Identify and shape pre-sales opportunities
• Lead the lifecycle of complex technical engagements
• Educate others on technical frameworks and approaches
• Accelerate progress by creating or optimizing cross-team processes
• Create mechanisms enabling consistent management across matrixed teams
• Establish operational excellence standards

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave.

Pay

Base salary range for this position is $131,200.00 - $177,600.00 USD annually.

Schedule

Not specified.