Engagement Manager, WWPS ProServe DoD Shared Delivery Team

About the role

The mission of the DoD Engagement Management team is to "Deliver with Excellence: PLAN, EXECUTE, CONTROL, BUDGET, STAFF, and COMMUNICATE with Excellence." We're seeking a highly skilled and versatile Senior Engagement Manager to lead the delivery of complex cloud solution projects that make a real difference for our Department of Defense customers.

Responsibilities

• Lead large-scale technical projects with national significance that directly influence customer outcomes and AWS service offerings
• Bridge business requirements with technical solutions while shaping service team roadmaps and partner offerings
• Manage technical risks and validate technical solutions against business goals
• Create and lead comprehensive project plans for teams spanning AWS, customer, and partner resources
• Define and enforce delivery quality standards and engagement security protocols
• Facilitate release planning, align outcomes, build executable roadmaps, and organize complex workstreams
• Proactively identify and manage risks, resolve issues, escalate appropriately, and drive projects to successful completion
• Redirect distressed programs to delight customers and accelerate progress by clearing blockers
• Lead complex business and technical discussions, effectively communicating concepts to both technical and business audiences
• Build strategic relationships with appropriate stakeholders and overcome customer obstacles
• Build consensus, harmonize conflicting views, and drive resolution of contentious issues
• Communicate data-driven decisions judiciously to leadership and customers
• Identify and shape pre-sales opportunities
• Establish new capabilities, tools, and delivery kits to promote efficiency and improve quality
• Create mechanisms for faster, better technical and business decisions
• Own root cause resolution of complex problems through Correction of Errors (COE) activities
• Contribute to organizational strategic planning and executive governance frameworks
• Simplify concurrent project delivery across team boundaries
• Mentor others and develop as a thought leader in your domain
• Help recruit top talent and participate in the interview process
• Perform TPAs and provide feedback for promotions

Qualifications

• 5+ years of leading the delivery of IT projects with external customers or equivalent experience
• 5+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
• 1+ years of working as a Scrum Master or Product Owner across multiple cross-functional teams experience
• 3+ years of cloud computing experience
• Experience in leading the delivery of IT projects with external customers or equivalent

Preferred Qualifications

• project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS certification
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.