Engagement Manager, WWPS ProServe DoD Shared Delivery Team

About the role

The mission of the DoD Engagement Management team is to "Deliver with Excellence: PLAN, EXECUTE, CONTROL, BUDGET, STAFF, and COMMUNICATE with Excellence." We're seeking a highly skilled and versatile Senior Engagement Manager to lead the delivery of complex cloud solution projects that make a real difference for our Department of Defense customers.

Responsibilities

• Lead large-scale technical projects with national significance that directly influence customer outcomes and AWS service offerings
• Bridge business requirements with technical solutions while shaping service team roadmaps and partner offerings
• Manage technical risks and validate technical solutions against business goals
• Create and lead comprehensive project plans for teams spanning AWS, customer, and partner resources
• Define and enforce delivery quality standards and engagement security protocols
• Facilitate release planning, align outcomes, build executable roadmaps, and organize complex workstreams
• Proactively identify and manage risks, resolve issues, escalate appropriately, and drive projects to successful completion
• Redirect distressed programs to delight customers and accelerate progress by clearing blockers
• Lead complex business and technical discussions, effectively communicating concepts to both technical and business audiences
• Build strategic relationships with appropriate stakeholders and overcome customer obstacles
• Build consensus, harmonize conflicting views, and drive resolution of contentious issues
• Communicate data-driven decisions judiciously to leadership and customers
• Identify and shape pre-sales opportunities
• Establish new capabilities, tools, and delivery kits to promote efficiency and improve quality
• Create mechanisms for faster, better technical and business decisions
• Own root cause resolution of complex problems through Correction of Errors (COE) activities
• Contribute to organizational strategic planning and executive governance frameworks
• Simplify concurrent project delivery across team boundaries
• Mentor others and develop as a thought leader in your domain
• Help recruit top talent and participate in the interview process
• Perform TPAs and provide feedback for promotions

Qualifications

• 5+ years of leading the delivery of IT projects with external customers or equivalent experience
• 5+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
• 1+ years of working as a Scrum Master or Product Owner across multiple cross-functional teams experience
• 3+ years of cloud computing experience
• Experience in leading the delivery of IT projects with external customers or equivalent

Preferred Qualifications

• project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS certification
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent